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Hospitality resources and insights hub

Learn about the latest hospitality insights through our whitepapers, webinars and videos, helpful guides, articles, and customer success stories.

FEATURED WHITEPAPER

Leveraging restaurant technology to improve performance

Download it now
FEATURED eGUIDE

Your complete guide to efficient hospitality team management

Take a look

We talk to industry experts and leaders to bring you the most helpful and valuable insightsMeet our contributors

Emma Banks

Vice President, F&B Strategy & Development Europe, Middle East and Africa

Created by potrace 1.13, written by Peter Selinger 2001-2015

Asma Khan

Founder and Owner

Juliane Caillouette-Noble

Managing Director

the Sustainable Restaurant Association logo

JJ Goodman

Creative Director

Marco Reick

Director of People and Talent

Phil Hudson-Evans

Head of L&D EMEA

Martin Wolstencroft

CEO

Carolyn Coe

Group HR, Talent and Development Director at Solutions Leisure

Sue Farney

Director of Talent Management

Ricardo Moses

International Operations Manager

Caterina Liverani

Marketing Manager

Chris Clark

Global Diversity, Equity and Inclusion Director

Chris Gamm

CEO

Jill Whittaker

Managing Director

Lee Wooley

Director of Learning & Organisational Development

Lorraine Copes

Founder

Lucy Williams

Head of Learning & Development

Madeleine Geach

Hospitality Leadership Coach, former Head of Culture

Mark McCulloch

Chief Marketing Officer

Choose the resources that interest you the most

The future of restaurant technology: will robots and AI reduce costs?

Published
19.04.2023

Read about the state of digital transformation in the hospitality industry and robotisation and how to reduce costs while improving the customer ...

View the article

13 tips for improving employee retention in hotels

Published
22.02.2023

Read this article to learn 13 ways to motivate employees and create a positive work environment in your hotel to build your future talent pipeline

View the article

Complying with hospitality labour laws: how technology can help

Published
13.12.2022

Read how technology can help you comply with employee rights in the hospitality industry while also increasing engagement and retention

View the article

Accelerated digitalisation in the hospitality industry

Published
20.02.2023

Read our insights on how rapidly AI in hospitality, restaurant robots and digitalisation have evolved and what the future holds for our sector

View the whitepaper

Whitepaper: Shine People & Culture Summit

Published
20.02.2023

Read the key findings from the Shine People & Culture Summit and learn industry-leading advice on how to attract talent and improve employee retention

View the whitepaper

An expert guide to hospitality compliance for multi-site businesses

Published
13.12.2022

Read our extensive guide to hospitality compliance and learn how to ensure your venues and your team are always up to date with hospitality ...

View the whitepaper

Fitzgerald increased team productivity by 12.1% with MAPAL Workforce

Published
09.08.2023

Discover how The Fitzgerald Burger optimised its workforce and increased sales while also maintaining company culture with Workforce.

View the success story

Compass Group customises operational procedures by site with Compliance by MAPAL

Published
06.02.2023

Compass worked with Compliance to customise a specific set of tasks for each site to guarantee the health and safety requirements across diverse sites

View the success story

Papa’s Fish & Chips achieves slicker operations, increased profitability, and growth with MAPAL OS

Published
06.02.2023

Read how Britain’s Best Fish & Chips chain streamlined operations, improved productivity, and expanded thanks to MAPAL OS hospitality systems

View the success story

Top KPIs to measure hospitality performance

Published
26.09.2023

As the hospitality sector continues to meet the challenge of rising costs, from labour and food prices to soaring energy bills, our panel of industry ...

View the video

Internal communication: the key to engagement

Published
14.06.2023

Join our webinar with Jaime Fernández to learn how to boost employee engagement and retention with an effective workplace communication plan

View the video

Creating learning experiences with impact

Published
14.06.2023

Join our award-winning learning design team to discover how to create learning experiences that engage and ensure learners achieve success in their ...

View the video
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WhitepaperDigital transformation in hospitality

Read how artificial intelligence, robotisation, virtual reality and omnichannel affect our industry in our whitepaper Accelerated digitisation in the hospitality industry

Download it here

WhitepaperWhich KPIs should you track?

This whitepaper will help you identify KPIs for restaurants, bars and cafés that best suit your business to boost hospitality performance

Download it here

WhitepaperStruggling to find staff?

Learn how to improve hiring, engagement and retention with expert advice from industry leaders and hospitality recruitment agencies in our whitepaper Competing for hospitality talent when candidates are scarce

 

Download the whitepaper

WhitepaperNeed to improve productivity?

Discover how to improve performance, reduce costs, and increase guest and employee satisfaction in our whitepaper Leveraging hospitality technology

Download it here

WhitepaperManaging multiple hospitality venues?

Learn how to effectively monitor operations, meet KPIs and quickly solve issues in our whitepaper Leadership of multi-site hospitality businesses

Download it here

WhitepaperLooking after your people

See how other leading hospitality brands build employee wellbeing programmes to improve retention in our whitepaper Employee wellbeing in hospitality 

Read the whitepaper

WhitepaperWant to improve training while reducing costs?

Discover how leading brands are moving to online employee learning programmes in our whitepaper How to digitise employee training in the hospitality industry  

Download the whitepaper

WhitepaperWant to improve retention?

Learn how successful brands approach employee onboarding to ensure higher retention in our whitepaper Excellence in hospitality onboarding and retention 

Download it here

WhitepaperNeed to reduce labour costs?

Discover how to reduce labour costs while also improving productivity with this whitepaper, The comprehensive guide to restaurant labour optmisation

Download the whitepaper

WhitepaperWant to become more sustainable?

Learn how to improve sustainability for your business and people, the environment and local community in this whitepaper, Becoming a more sustainable hospitality business

Download it here
how to improve employee engagement ebook mapal os

eGuideReduce voluntary turnover by 26%

Learn techniques and tricks to help you improve the employee experience and retain talent for the future in this FREE eGuide: How to improve employee engagement

Download it here