Learn about the latest hospitality insights through our whitepapers, webinars and videos, helpful guides, articles, and customer success stories.
We talk to industry experts and leaders to bring you the most helpful and valuable insightsMeet our contributors
Emma Banks
Vice President, F&B Strategy & Development Europe, Middle East and Africa
Asma Khan
Founder and Owner
Juliane Caillouette-Noble
Managing Director
JJ Goodman
Creative Director
Marco Reick
Director of People and Talent
Phil Hudson-Evans
Head of L&D EMEA
Martin Wolstencroft
CEO
Carolyn Coe
Group HR, Talent and Development Director at Solutions Leisure
Sue Farney
Director of Talent Management
Ricardo Moses
International Operations Manager
Caterina Liverani
Marketing Manager
Chris Clark
Global Diversity, Equity and Inclusion Director
Chris Gamm
CEO
Jill Whittaker
Managing Director
Lee Wooley
Director of Learning & Organisational Development
Lorraine Copes
Founder
Lucy Williams
Head of Learning & Development
Madeleine Geach
Hospitality Leadership Coach, former Head of Culture
Mark McCulloch
Chief Marketing Officer
Choose the resources that interest you the most
The future of restaurant technology: will robots and AI reduce costs?
Read about the state of digital transformation in the hospitality industry and robotisation and how to reduce costs while improving the customer ...
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13 tips for improving employee retention in hotels
Read this article to learn 13 ways to motivate employees and create a positive work environment in your hotel to build your future talent pipeline
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Complying with hospitality labour laws: how technology can help
Read how technology can help you comply with employee rights in the hospitality industry while also increasing engagement and retention
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Accelerated digitalisation in the hospitality industry
Read our insights on how rapidly AI in hospitality, restaurant robots and digitalisation have evolved and what the future holds for our sector
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Whitepaper: Shine People & Culture Summit
Read the key findings from the Shine People & Culture Summit and learn industry-leading advice on how to attract talent and improve employee retention
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An expert guide to hospitality compliance for multi-site businesses
Read our extensive guide to hospitality compliance and learn how to ensure your venues and your team are always up to date with hospitality ...
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Fitzgerald increased team productivity by 12.1% with MAPAL Workforce
Discover how The Fitzgerald Burger optimised its workforce and increased sales while also maintaining company culture with Workforce.
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Compass Group customises operational procedures by site with Compliance by MAPAL
Compass worked with Compliance to customise a specific set of tasks for each site to guarantee the health and safety requirements across diverse sites
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Papa’s Fish & Chips achieves slicker operations, increased profitability, and growth with MAPAL OS
Read how Britain’s Best Fish & Chips chain streamlined operations, improved productivity, and expanded thanks to MAPAL OS hospitality systems
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Top KPIs to measure hospitality performance
As the hospitality sector continues to meet the challenge of rising costs, from labour and food prices to soaring energy bills, our panel of industry ...
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Internal communication: the key to engagement
Join our webinar with Jaime Fernández to learn how to boost employee engagement and retention with an effective workplace communication plan
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Creating learning experiences with impact
Join our award-winning learning design team to discover how to create learning experiences that engage and ensure learners achieve success in their ...
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