Learn about the latest hospitality insights through our whitepapers, webinars and videos, helpful guides, articles, and customer success stories.
We talk to industry experts and leaders to bring you the most helpful and valuable insightsMeet our contributors

Emma Banks
Vice President, F&B Strategy & Development Europe, Middle East and Africa

Asma Khan
Founder and Owner


Juliane Caillouette-Noble
Managing Director


JJ Goodman
Creative Director

Marco Reick
Director of People and Talent


Phil Hudson-Evans
Head of L&D EMEA

Martin Wolstencroft
CEO


Carolyn Coe
Group HR, Talent and Development Director at Solutions Leisure


Sue Farney
Director of Talent Management

Ricardo Moses
International Operations Manager


Caterina Liverani
Marketing Manager

Chris Clark
Global Diversity, Equity and Inclusion Director

Chris Gamm
CEO


Jill Whittaker
Managing Director


Lee Wooley
Director of Learning & Organisational Development

Lorraine Copes
Founder


Lucy Williams
Head of Learning & Development


Madeleine Geach
Hospitality Leadership Coach, former Head of Culture

Mark McCulloch
Chief Marketing Officer
Choose the resources that interest you the most
The future of restaurant technology: will robots and AI reduce costs?
Read about the state of digital transformation in the hospitality industry and robotisation and how to reduce costs while improving the customer ...
View the article13 tips for improving employee retention in hotels
Read this article to learn 13 ways to motivate employees and create a positive work environment in your hotel to build your future talent pipeline
View the articleComplying with hospitality labour laws: how technology can help
Read how technology can help you comply with employee rights in the hospitality industry while also increasing engagement and retention
View the article6 essential strategies for successful multi-site hospitality management
6 essential strategies for successful multi-site hospitality management
View the whitepaperAccelerated digitalisation in the hospitality industry
Read our insights on how rapidly AI in hospitality, restaurant robots and digitalisation have evolved and what the future holds for our sector
View the whitepaperWhitepaper: Shine People & Culture Summit
Read the key findings from the Shine People & Culture Summit and learn industry-leading advice on how to attract talent and improve employee retention
View the whitepaperFitzgerald increased team productivity by 12.1% with MAPAL Workforce
Discover how The Fitzgerald Burger optimised its workforce and increased sales while also maintaining company culture with Workforce.
View the success story
Compass Group customises operations with Compliance by MAPAL
Compass worked with Compliance to customise a specific set of tasks for each site to guarantee the health and safety requirements across diverse sites
View the success storyPapa’s Fish & Chips achieves slicker operations, increased profitability, and growth with MAPAL OS
Read how Britain’s Best Fish & Chips chain streamlined operations, improved productivity, and expanded thanks to MAPAL OS hospitality systems
View the success storyTop KPIs to measure hospitality performance
As the hospitality sector continues to meet the challenge of rising costs, from labour and food prices to soaring energy bills, our panel of industry ...
View the videoInternal communication: the key to engagement
Join our webinar with Jaime Fernández to learn how to boost employee engagement and retention with an effective workplace communication plan
View the videoCreating learning experiences with impact
Join our award-winning learning design team to discover how to create learning experiences that engage and ensure learners achieve success in their ...
View the video