Enhance the work climate
A good working environment is one of the main drivers of employee satisfaction.
Improve your eNPS
Build your reputation as a good place to work and improve your recruitment perspectives.
Reduce employee turnover
Ensure your team feels heard, valued, and motivated.
Motivated and well-informed teams upsell more, increasing your sales and their tips.
Boost customer loyalty
Enhancing the guest experience increases loyalty. Customers notice when people are passionate about what they do.
Boost confidence and motivation
Recognition from customers and peers makes employees feel valued, more confident, and boosts their motivation.
References for life
Employees can take recognition with them when they move on, as a reference for future employers.
Happier employees will take pleasure in ensuring customers are happy. A win-win for everyone involved.
Employee engagement is a concept used frequently in human resources to describe the level of dedication and enthusiasm employees feel towards their company and their job. When your teams are engaged, they care more about their work, put more effort into it and they feel that these efforts contribute to the company’s success. Employees who are engaged tend to go the extra mile to ensure customers are happy, more than what is normally expected of their role. There are countless benefits to be gained from improving the employee experience in hospitality. Employee engagement has been found to have a direct link to an organisation’s profitability and financial health.
If your organisation is striving for an engaged workforce, there are several main elements to consider when preparing your strategy:
Direct managers possibly have the biggest influence on employee happiness and receiving praise from a line manager is one of the most important sources of motivation. This relationship is crucial.
Good managers communicate with their teams openly, honestly and regularly and who also genuinely request and listen to employee feedback.
A positive company culture is what makes employees come to work every day and is also directly related to profitability.
4. Reward and recognition
An employee recognition and rewards system is known to increase productivity, and enables employees to identify and link good behaviour and performance to rewards.
5. Professional and personal growth
Growth happens on the job, but also in the form of courses, conferences and reading materials. It’s critical to offer growth opportunities to employees to keep them engaged.
6. Accountability and performance
Leaders also need to be coaches to provide timely praise and criticism whenever appropriate to foster positive results and desired behaviours in teams.
7. Vision and values
Employees are more engaged when they identify with your company's values and the bigger picture, and they’re more likely to go the extra mile to contribute to that purpose when they feel part of that vision.
8. Corporate social responsibility
Employee engagement is higher where they are proud of how their organisation has contributed to the local community, worthy causes, and to making the world a better place.
There are many ways in which a company can encourage employee engagement. Firstly, communication is vital to ensure they understand their managers’ expectations and about any rewards and promotions available to them for achieving excellent work. It's also crucial to keep them informed about the company’s performance and reminded of the valuable contribution they make. Also critical is to make them feel heard and respected by both their superiors and peers, in the form of employee feedback, which reinforces their value as part of the team.