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WHISTLEBLOWING CHANNELReport misconduct and ensure ethical standards

Our MAPAL Group strive to be an honest and reliable party for Customers, Suppliers, Partners, Employees and other stakeholders around the world. Recognizing and implementing our code of conduct ensures a responsible and professional work culture.

In addition to our internal whistleblowing channel for employees, in compliance with European legislation and in order to ensure high standards of ethics, we offer a whistleblowing channel which is open for any third party (entity or individual) can inform us of any misconduct or abuse or any breach of European and/or local legislation. This whistleblowing channel can ensure anonymity. Your personal information and identity will be hidden and we will not be able to identify you. Unless you decide give your name by the same whistleblowing channel, if you prefer.

The whistleblowing channel enables anyone to report suspicions of serious misconduct in confidence. The channel is encrypted and protected.

It is important for MAPAL Group to foster high ethical standards in all our business practices wherever we operate.

We consider whistleblowing to be an early warning system to reduce risk and an important tool for promoting good business ethics and maintaining trust.

Therefore, we encourage you to voice your concerns and report suspicions of misconduct.

All reports will be processed in confidence.

Reporting misconduct

The whistleblowing channel can be used to report any suspected misconduct or abuse related to MAPAL Group activities.

Report misconduct

Instructions for reporting

As a global group, we are committed to conducting our business in a responsible and sustainable manner, no matter where we are in the world. In order to promote the long-term interests of MAPAL Group and our stakeholders, we strive to maintain the highest legal and ethical standards in all our business practices.

Every member of MAPAL Group is expected to act responsibly and with integrity and honesty. We will speak out against any unethical business practices or misconduct in and around our business, and expect this from our stakeholders as well.

When everyone plays their part and acts in good conscience, we can achieve better results.

What follows a report?

All reports are taken seriously and processed confidentially following our procedure. Only the named whistleblowing management team processing reports can access the data through the whistleblowing channel.

Each report is subject to the duty of non-disclosure, which guarantees confidential processing of reports. While a report is being processed, the whistleblowing management team may turn to other people for information and expertise. This is also done confidentially. In addition, a summary of the reports will be shared with MAPAL Group top management.

Once a report has been received, the whistleblowing management team makes a decision to either accept or reject it. If the report is accepted, the appropriate steps to investigate it will be taken.

The report may be rejected if

  • the report is false or malicious
  • sufficient information for investigating the matter further is not available
  • the issue has already been resolved

How does the investigation happen?

All accepted reports are investigated thoroughly. Every report and piece of information regarding the issue is highly confidential and handled with integrity. Anyone involved in the issue will not participate in the investigation.

We will not try to figure out the identity of the person who submitted the report.

No one who reports in good faith will incur negative consequences

The European legislation protects you in such a way that no one who reports their suspicions in good faith and participates in investigating potential breaches could incur negative consequences, as a result. However take into consideration that abuse of the whistleblowing channel, or deliberately reporting false information, is a serious violation that may have further consequences.

If the report would concern a criminal offence, we will inform the authorities and we will cooperate with them in order to authorities can make the relevant decisions.

You must not provide personal information if is not essential for the investigation of the case. If the reports would contain personal information, it will be removed once it is no longer needed for investigation and implementation purposes and, in general, within one month (30 days) after the conclusion of the investigation. The investigation documents will be anonymised and name and address data, as well as any other information that may allow the identification of the person in question either directly or through other data, will be removed.

These instructions are based on guidelines issued by the Directive (EU) 2019/1937 on the protection of persons who report breaches of Union law and the General Data Protection Regulation, GDPR (EU) 2016/679.