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Hotel management software to help your business thrive

MAPAL applications are used in hospitality operations management hotel operation management worldwide. So, we understand the challenges and what it takes to make your business a success. We are constantly evolving our range of hospitality management systems to help you become more efficient, improve staff skills, satisfaction and retention, and ultimately, offer great customer service.  


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Best-in-class hotel operation management

Everyone in MAPAL, has hospitality running through their veins. We make intuitive and innovate solutions to help you do what you love, even better.

Trusted by the biggest and best hospitality operators
The world’s best hospitality operator. Clients include many multi-award winning and fastest-growing brands like Soho House and Wyndham Hotels & Resorts.
Making good operators great
Our case studies show that even the biggest and best can optimise their costs, profitability and enhance their work environment with our tools.
By hospitality, for hospitality
Many of our senior leaders, CS and sales teams are hospitality people, with the industry running through their veins.
Where tech meets hospitality
We bring together hospitality, data and tech leaders to create intuitive solutions, driven by the current and future needs of hospitality in automated back of house processes, reducing administration and streamlining operations.

Safe, secure and amazingly supported hotel management software

Individualised implementation
Our customer success teams will be with you all the way. We work together with you to ensure our apps are implementated quickly, and according to your needs.
Securing your data
Your data is safe in our hands. An expert in-house technical team ensure the system is agile, reliable and secure.
Succeeding with the solution
Once onboarded, a dedicated customer success manager will be on hand to help you maximise the benefits of our solutions.

Hotel management software that enables you to do more of what you love, even better.

MAPAL offers a range of hotel systems to help you increase productivity, improve guest satisfaction and take your staff training to another level. We are constantly innovating and developing our solutions to suit our clients’ needs and the trends in our sector.  

Hotel learning management system

Ensure your team is well-trained, compliant, and motivated whether you have a boutique hotel or a larger hotel chain. Move your training online or adopt a blended learning approach with our mobile-first learning resources, as have some of our clients, such as Rosewood or Hilton. Staff can learn at their own pace while you can be sure of maintaining your service standards and brand identity.  

Business analytics software for hotels

See the most important data from different hotel departments in one simple, mobile-friendly dashboard. Keep managers up to date in real-time, wherever they are based and monitor KPIs all in one place. Spot issues fast and make quick, informed decisions. 

Hotel maintenance management software

Monitor all your facilities, repairs, maintenance and inventory and get real-time reports, tracking and performance metrics. Prevent downtime and save money by avoiding service failures and by staying compliant, in a single hotel or across the entire chain.  

Hotel system to boost staff engagement and motivation

Keep staff turnover levels to a minimum with a software that can motivate employees and improve their commitment to your company. Improve the work environment, reduce absenteeism levels and get happier and more productive staff. 

Customer reviews management system for hotels

Monitor online customer reviews for your brand in one user-friendly dashboard. Respond quickly, share customer comments and photos and attract more customers to your hotels. Delegate tasks to individual managers and monitor response rates to ensure your reputation is intact, always.  

Where tech meets hospitality

Our tools can integrate smoothly with your existing systems. Harness the power of technology to improve guest and staff satisfaction, reduce costs and save time.