Everyone in MAPAL, has hospitality running through their veins. We make intuitive and innovate solutions to help you do what you love, even better.
- Trusted by the biggest and best hospitality operators
- The world’s best hospitality operator. Clients include many multi-award winning and fastest-growing brands like Rosewood, Soho House, and Wyndham Hotels & Resorts.
- By hospitality, for hospitality
- Many of our senior leaders, CS and sales teams are hospitality people, with the industry running through their veins.
- Making good operators great
- Our case studies show that even the biggest and best can optimise their costs, profitability and enhance their work environment with our tools.
- Where tech meets hospitality
- We bring together hospitality, data and tech leaders to create intuitive solutions, driven by the current and future needs of hospitality in automated back of house processes, reducing administration and streamlining operations.
- Individualised implementation
- Our customer success teams will be with you all the way. We work together with you to ensure our apps are implementated quickly, and according to your needs.
- Securing your data
- Your data is safe in our hands. An expert in-house technical team ensure the system is agile, reliable and secure.
- Succeeding with the solution
- Once onboarded, a dedicated customer success manager will be on hand to help you maximise the benefits of our solutions.
At MAPAL, we work hard to help you optimise your back of house, so you and your team can spend more time delivering great customer service in the front of house. We offer a full suite of solutions to make your life easier and make your business more efficient.
Our powerful productivity engine uses AI technology to optimise your team planning taking into account slow and busy periods, while also reducing labour costs. Track time and attendance, plan holidays and manage pay and conditions easily, and all in one place.
Make sure that regulations and brand standards are met at every venue. Create digital checklists so that each employee, even the new ones, know which tasks and checks they need to perform and how to do them.
Lower staff turnover levels by using a tool to motivate teams and improve their commitment to your company. Improve the work environment, reduce absenteeism rates and keep your teams happier and more productive.
Be ready for business, always. Monitor all your facilities, repairs, maintenance and inventory and get real-time reports, tracking and performance metrics. Prevent downtime and save money by avoiding service failures and by staying compliant.
Track and manage stock, suppliers and purchases from a single dashboard in real time. Automate orders, monitor traceability and compare prices. You can also calculate and reduce food waste to be more efficient and sustainable.
Ensure your team is well-trained, compliant, and motivated to offer excellent and consistent service, as our clients , London Cocktail Club and Fullers. Get rid of paper manuals by moving your bar training online or adopt a blended learning approach with our mobile-first learning resources. Staff can learn at their own pace while you have more time to focus on other tasks.
Take control of your brand’s online reputation in one user-friendly dashboard. Respond quickly, share customer comments and photos and attract more customers to your pub or bar. Our AI technology can sense customer emotions and trends, helping you improve and ensuring you don’t miss opportunities.
See the most important data from your pub or bar business in one simple, mobile-friendly dashboard. Keep managers up to date in real-time, wherever they are based and monitor KPIs all in one place. Spot issues fast and make quick, informed decisions and never miss an opportunity.