MAPAL hospitality management systems were created by hospitality, for hospitality. Our founders come from restaurant operations themselves, so we know the challenges you face. Our back of house solutions enable our clients to improve productivity, reduce costs and enable you to spend more time doing what you love, even better.
Everyone in MAPAL, has hospitality running through their veins. We make intuitive and innovate solutions to help you do what you love, even better.
- Making good operators great
- The world’s biggest hospitality operator. Clients include Jamie Oliver International, Five Guys, AmRest and a long list of Michelin Star restaurants around the world.
- By hospitality, for hospitality
- Both MAPAL and Flow were founded by hospitality operators, who still manage their own venues today.
- Trusted by the biggest and best hospitality operators
- Live in 45,000 hospitality sites across 54 countries.
- Where tech meets hospitality
- We bring together hospitality, data and tech leaders to create intuitive solutions, driven by the current and future needs of hospitality in automated back of house processes, reducing administration and streamlining operations.
- Individualised implementation
- Our customer success teams will be with you all the way. We work together with you to ensure our apps are implementated quickly, and according to your needs.
- Securing your data
- Your data is safe in our hands. An expert in-house technical team ensure the system is agile, reliable and secure.
- Succeeding with the solution
- Once onboarded, a dedicated customer success manager will be on hand to help you maximise the benefits of our solutions.
We know that it takes a lot of work to ensuring your customers are happy and return to your restaurants again and again. So, we want to help you optimise your restaurant operations, maintain quality standards and that your team offer consistently excellent service. Here’s how we can help:
Reduce labour costs with our powerful productivity engine based on powerful AI technology to optimise your budget and human resource planning. Manage time and attendance, cross-border labour quotas and pay conditions easily and efficiently.
Ensure that all of your company's restaurants are compliant and maintain brand standards. Create digital checklists so that every team member, including the newest ones, know what tasks and checks they need to carry out and how to do them. You can also digitize your HACCP system.
Reduce staff turnover levels with a platform that motivates teams and improves their commitment to your company. Enhance work environment, reduce absenteeism levels and help employees to be happier and more productive.
See the most important data from across your business in one simple, mobile-friendly dashboard. Keep managers informed on the go about area or site performance and monitor KPIs all in one place. Spot issues fast and make quick, informed decisions.
Maximize efficiency in your restaurant kitchens. Control and manage stock, suppliers and purchases from a single dashboard and in real time. Automate orders, monitor traceability and benchmark prices. You can also measure and reduce food waste. Be more profitable and sustainable.
Move your training online with Flow Learning management system across multiple teams and locations. Ensure your staff are always engaged and compliant through our extensive learning resource library, customise your content or create your own with our module builders.
Monitor online customer reviews for your brand in one user-friendly dashboard. Respond quickly, share customer comments and photos and attract more customers to your fast-food restaurant or coffee shop. Delegate tasks to branch managers and monitor response rates.
Monitor all your facilities, repairs, maintenance and inventory and get real-time reports, tracking and performance metrics. Prevent downtime and save money by avoiding service failures and staying compliant for single sites or multiple locations.