Specialist hospitality software for restaurant operations

MAPAL hospitality management systems were created by hospitality, for hospitality. Our founders come from restaurant operations themselves, so we know the challenges you face. Our back of house solutions enable our clients to improve productivity, reduce costs and enable you to spend more time doing what you love, even better.

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Best-in-class restaurant management software

Everyone in MAPAL, has hospitality running through their veins. We make intuitive and innovate solutions to help you do what you love, even better.

Making good operators great: The world’s biggest hospitality operator. Clients include Jamie Oliver International, Five Guys, AmRest and a long list of Michelin Star restaurants around the world.
By hospitality, for hospitality: Both MAPAL and Flow were founded by hospitality operators, who still manage their own venues today.
Trusted by the biggest and best hospitality operators: Live in 45,000 hospitality sites across 54 countries.
Where tech meets hospitality: We bring together hospitality, data and tech leaders to create intuitive solutions, driven by the current and future needs of hospitality in automated back of house processes, reducing administration and streamlining operations.

Safe, secure and amazingly supported restaurant software

Individualised implementation: Our customer success teams will be with you all the way. We work together with you to ensure our apps are implementated quickly, and according to your needs.
Securing your data: Your data is safe in our hands. An expert in-house technical team ensure the system is agile, reliable and secure.
Succeeding with the solution: Once onboarded, a dedicated customer success manager will be on hand to help you maximise the benefits of our solutions.

Restaurant management software that makes good operators great

We know that it takes a lot of work to ensuring your customers are happy and return to your restaurants again and again. So, we want to help you optimise your restaurant operations, maintain quality standards and that your team offer consistently excellent service. Here’s how we can help:

Employee scheduling restaurant software

Reduce labour costs with our powerful productivity engine based on powerful AI technology to optimise your budget and human resource planning. Manage time and attendance, cross-border labour quotas and pay conditions easily and efficiently.

Restaurant quality management and control

Ensure that all of your company's restaurants are compliant and maintain brand standards. Create digital checklists so that every team member, including the newest ones, know what tasks and checks they need to carry out and how to do them. You can also digitize your HACCP system.

Boost the commitment of your restaurant staff

Reduce staff turnover levels with a platform that motivates teams and improves their commitment to your company. Enhance work environment, reduce absenteeism levels and help employees to be happier and more productive.

Business analytics software for restaurants

See the most important data from across your business in one simple, mobile-friendly dashboard. Keep managers informed on the go about area or site performance and monitor KPIs all in one place. Spot issues fast and make quick, informed decisions.

Restaurant inventory, purchasing, and waste management

Maximize efficiency in your restaurant kitchens. Control and manage stock, suppliers and purchases from a single dashboard and in real time. Automate orders, monitor traceability and benchmark prices. You can also measure and reduce food waste. Be more profitable and sustainable.

Restaurant learning management system

Move your training online with Flow Learning management system across multiple teams and locations. Ensure your staff are always engaged and compliant through our extensive learning resource library, customise your content or create your own with our module builders.

Online reputation management software

Monitor online customer reviews for your brand in one user-friendly dashboard. Respond quickly, share customer comments and photos and attract more customers to your fast-food restaurant or coffee shop. Delegate tasks to branch managers and monitor response rates.

Restaurant equipment maintenance system

Monitor all your facilities, repairs, maintenance and inventory and get real-time reports, tracking and performance metrics. Prevent downtime and save money by avoiding service failures and staying compliant for single sites or multiple locations.

Back-of-house software solution for hospitality

Contract catering

We understand the challenges of catering management: providing onsite catering, sometimes on a massive scale, for events, venues, schools, hospitals, stadiums, etc. That’s why we are continually developing software that helps contract caterers streamline their processes, optimise labour and ensure their teams are skilled and compliant to deliver the service your clients expect.

Contract catering software

Full-service restaurant

MAPAL hospitality management systems were created by hospitality, for hospitality. Our founders come from restaurant operations themselves, so we know the challenges you face. Our back-of-house solutions enable our clients to improve productivity, reduce costs and enable you to spend more time doing what you love, even better.

Full-service restaurant software

Hotel and accommodation

MAPAL applications are used in hotel operation management worldwide. So, we understand the challenges and what it takes to make your business a success. We are constantly evolving our range of hospitality management systems to help you become more efficient and improve staff skills, satisfaction and retention, and ultimately, offer great customer service.

Hotel and accommodation software

Pub and bar

We have hospitality running through our veins, so we understand the challenges of running a successful pub or bar business. We are constantly evolving our range of software for bars and pubs to help you manage your team, become more efficient, reduce costs and save time.

Pub and bar management software

Quick-service restaurant

MAPAL has been developing back-office hospitality management systems for fast food restaurants from day one. So, we understand the challenges and what it takes to make your business a success. We are constantly developing our software for quick-service restaurants in line with your requirements to increase sales, reduce costs and provide the best possible customer service.

Quick-service restaurant software

Making good operators great

Our studies show that even the biggest and best can optimise their costs, profitability and enhance their work environment with our tools.

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