People are at the heart of your business, so ensuring your team has the skills it needs will put you in a better stance against the competition. So, a solid hospitality training programme is essential.
Employees who are well-trained and have all the right skills for the job will offer your guests a higher quality customer experience. In hospitality, we’re a service-minded bunch so making our customers happy makes us happy too. With a higher job satisfaction, your team will be proud to represent your brand and will stay longer as a result.
Traditional onsite training can be expensive: you may need to pay for a venue, the cost of delivery and travel expenses in the case of external trainers or time costs for internal trainers. And remember to take any refreshments or training materials into account.
So, it’s important to try and reduce training costs for your business, but without sacrificing quality and service.
Training costs affect your company’s profits, like any other expense. However, onsite training also takes time away from your team and managers: time they could spend looking after your customers. In addition, onsite training may cause delays between starting work to become fully trained and compliant.
What’s more, onsite training also affects your company’s sustainability record: printed and plastic materials, travel to training sessions, etc.
Flow Learning removes the paper, transport, and material costs of onsite hospitality training. Research shows that learning effectiveness drops dramatically after 15 minutes, so Flow’s bite-size and engaging modules also increase learner retention.
Your team can complete interactive learning modules through our engaging MAPAL One app on their mobile phone, wherever they are and at their own pace. You can create your own learning resources with our authoring tool or choose from our extensive content library.
- Compliance Suite
- Service Suite
- Management Suite
- Hotel Suite
- Café Culture
Flow Learning also helps you organise your performance reviews and integrates with your other HR platforms. With our hospitality training platform, you can seamlessly link a team member’s career aspirations to the learning modules that can help them get there.
Flow is powered by algorithms that help you personalise content for each profile. You can offer them specific modules to enhance their career path, or new skills they need for promotion. Show them there’s a bright future in your hospitality business, all in the palm of their hand.