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Reputation Features

Take control of your online reputation and manage reviews.

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Manage reviews and listen to customers at scale

Powerful AI digital reputation management that combines the best of rule-based and machine learning approaches. Reputation provides the most accurate detection of trends in online reviews, including context such as sarcasm, emojis and deal with noise to find the most relevant patterns.

Trending topics

Detection of the keywords that are most relevant in your reviews.

Sentiment Analysis

Analyze your customer sentiment and see clearly what customers like and dislike about your brand.

Measure everything

You are what you measure. Dig into what’s driving customer satisfaction and see your ratings improve.

Respond to all your reviews

Fastest time-to-value with our models that help you manage reviews by generating automatic responses. Our system will learn the more you use it to adjust the tone and provide personalized answers that understand the context. Our seamless integrations mean you can respond directly from your Reputation dashboard.

Response metrics

Track how many reviews you respond and your progress.

Automated Responses

Our system will create a custom text response for every reviews.

Evolution

Track your response rates over time and improve customer retention.

Analyse every photo

Images have a stronger impact than text. More memorable. More engaging. More likely to be shared and reshared. Our deep learning image recognition algorithms will help your brand reputation monitoring by tracking and leveraging the growing number of images posted by your customers.

Topic classification

Analysis of the content that appears in the photos and classify them by topic.

Food detection

Food detection, classification by type and ranking of the most recurrent dishes of your restaurants.

People analysis

Identify faces within photos to determine sentiment, gender, age, and more.

More features included

Our online reputation software helps you manage each aspect of your business and make decisions to stay one step ahead of your competitors. Act on your findings. Automatically trigger reviews responses and share with your team members quality reports.

Demographics

Understand from where your customers come from.

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Competitor reporting

Insights to establish how you perform in relation to your competitors.

Trend analysis

Understand your performance and compare different time periods.

Team

Collaborate and set custom permission levels as needed.

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Restaurant rankings

Compare how your restaurants rank against each other.

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Multiple locations

Track performance of all your restaurants in one single app.

Email alerts

Customizable daily, weekly, monthly alerts by emails.

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Review translation

Connect with all your customers and understand their comments with automatic translation.

Exportable reports

Export data and reports in PDF and CSV format.

Mentions & Awards

Do you want to learn more about Reputation?

Get in touch and our team will contact you shortly.