Learn about the latest hospitality insights through our whitepapers, webinars and videos, helpful guides, articles, and customer success stories
We talk to industry experts and leaders to bring you the most helpful and valuable insightsMeet our contributors

Emma Banks
Vice President, F&B Strategy & Development Europe, Middle East and Africa

Asma Khan
Founder and Owner


Juliane Caillouette-Noble
Managing Director


JJ Goodman
Creative Director

Nisha Katona
Founder

Marco Reick
Director of People and Talent


Phil Hudson-Evans
Head of L&D EMEA

Martin Wolstencroft
CEO


Carolyn Coe
Group HR, Talent and Development Director at Solutions Leisure


Sue Farney
Director of Talent Management

Ricardo Moses
International Operations Manager


Caterina Liverani
Marketing Manager

Chris Clark
Global Diversity, Equity and Inclusion Director

Chris Gamm
CEO


Jill Whittaker
Managing Director


Lee Wooley
Director of Learning & Organisational Development

Lorraine Copes
Founder


Lucy Williams
Head of Learning & Development


Madeleine Geach
Hospitality Leadership Coach, former Head of Culture

Mark McCulloch
Chief Marketing Officer
Choose the resources that interest you the most
Complying with hospitality labour laws: how technology can help
Read how technology can help you comply with employee rights in the hospitality industry while also increasing engagement and retention
View the articleHow to comply with regulations for data compliance in restaurants
Data privacy compliance is major challenge for restaurant, hotel and bar managers. How can you ensure your venues comply with GPDR legislation?
View the article5 ways to ensure hospitality web, advertising and menu descriptions are compliant
Read how to comply with hospitality trading standards and ensuring correct menu descriptions, web advertising and pricing in restaurants and hotels
View the articleYour complete guide to efficient hospitality team management
Discover all aspects of hospitality team management and our tips for increasing productivity, reducing costs, and increasing retention
View the whitepaperAn expert guide to hospitality compliance for multi-site businesses
Read our extensive guide to hospitality compliance and learn how to ensure your venues and your team are always up to date with hospitality ...
View the whitepaperCompeting for hospitality talent when candidates are scarce
Learn how to improve hiring, engagement and retention with expert advice from industry leaders and hospitality agencies for recruitment
View the whitepaperSträngnäs municipality guarantees total food safety with Compliance by MAPAL
See how Strängnäs county council in Sweden guarantees food safety with Compliance by MAPAL in its 30 kitchens.
View the success storyFlow Learning helps Le Pain Quotidien boost compliance by 286% in first quarter
Read how Flow Learning’s training for bakery staff helped Le Pain Quotidien improve compliance by 286% in the first quarter after implementation
View the success storyKellyDeli achieves 85% employee engagement with Flow Learning by MAPAL
Discover how KellyDeli increased franchisee and employee engagement through the Flow Learning platform
View the success storyRegister for Shine People & Culture Summit Dubai
Expert hospitality leaders will share their experiences about the industry.
View the videoTop KPIs to measure hospitality performance
As the hospitality sector continues to meet the challenge of rising costs, from labour and food prices to soaring energy bills, our panel of industry ...
View the videoCombatting increasing food costs and energy price rises
In this session, we look at food costs and energy price rises in hospitality and discover ways of combatting them to reduce business overheads
View the video