As part of the creation of the response to the COVID-19 pandemic and in line with Consumer insights, Fáilte Ireland (The National Tourism Development Authority of Ireland) created a Safety Charter with a key component being the delivery of an Infection Prevention Control programme. This was made available to all Tourism and Hospitality Businesses.
This was an online course designed to help businesses feel prepared to reopen, and to promote that the company and team had the necessary knowledge and have put the necessary safety procedures in place and are therefore safe venues to visit and to work in. This assurance was important in helping to boost the tourism and hospitality industry again after what has been an incredibly tough time for all.
The Flow Hospitality Training team acted quickly to deliver a fully interactive short course from the expert safety and hygiene content which was delivered via the FlowZone learning management solution to more than 1485 businesses, with over 8903 learners being allocated the course within 3 weeks of going live, each individual receiving their own certificate and the Business securing the Business Safety Charter certificate to display in the business.
What Fáilte Ireland said about Flow solution:
As part of the creation of a National Safety Charter in response to the COVID-19 pandemic which was to assure consumers that the businesses were adhering to the strictest safety and hygiene standards there was a need for us to deliver an Infection Prevention Control programme. We have worked with Flow Hospitality Training for many years (on another very successful Programme our accredited Service Excellence programme) and we turned to them to help us deliver this important initiative against very tight timelines. The whole process was well handled, with on-time delivery of the project and the content was excellently designed with great user feedback.