In hospitality, a large portion of our daily operational checks are to ensure we comply with health and safety regulations. We have a responsibility to keep out teams and guests safe.
A faulty fridge thermometer that isn’t spotted on time could lead to food poisoning in one of your guests. Slips and trips are the most common hazards in hotels. Accidents can lead to legal action and reputational damage, so it’s vital to ensure your team are regularly checking that carpets, floor tiles and steps are in good condition.
Employee satisfaction may also suffer if certain issues are not quickly resolved. Working in a hot kitchen environment is challenging enough but imagine if the air conditioning breaks down and takes weeks to be fixed.
Many companies are still managing hotel operations with paper-based procedures, which take huge amounts of time and can be subject to human error. With such a laborious process, how long would it take to communicate, act and repair a faulty fridge thermometer? Too long, perhaps, to avoid an incident that could quickly turn into a much bigger issue.
By digitising your checklists and procedures with restaurant management tools, not only are you giving your team back time to spend with your customers, you’ll also be ensuring that managers and head office departments can monitor compliance levels in real time. That way, the most important issues can be solved fast, compliance levels can be constantly monitored, and your reputation stays intact.
MAPAL offers the following hotel and restaurant technology solutions that enable you to streamline your daily operations, ensuring that your stay complaint and help maintain good working conditions for your team.
- Digitise your daily operational checklists into a simple mobile app. Your team can perform checks quickly, area managers can act quickly should issues arise, and head office can easily monitor quality and compliance levels across the entire company.
- Sending regular pulse surveys with Engagement will ensure you stay tuned to staff sentiment. That way, you can act quickly to avoid potentially demotivating situations.