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Beds & Bars: Cutting onboarding time by 60% while keeping the culture alive

Beds & Bars runs hostels, bars and entertainment venues across Europe, with teams as lively and diverse as the guests they welcome. Every new hire needs to feel part of the family from day one - confident, connected and ready to deliver an unforgettable experience. To make that happen, Beds & Bars partnered with Mapal to completely reimagine how they onboard, train and set people up for success.

The challenge 

Onboarding was a mixed bag. Different sites, different training and a platform that some found tricky to use. Without central oversight, managers had no easy way to check if compliance boxes were ticked or if new hires were truly job-ready. And without role-specific learning, it was easy for new starters to feel overwhelmed or miss out on the skills that mattered most to their role.

The solution 

Beds & Bars turned to Mapal’s onboarding and training tools to create a process that was consistent, scalable and full of personality. Together, they built role-specific learning paths for reception, bar, housekeeping and central support teams, with automated schedules that kicked in from day one.

A brand-new induction module brought the company’s story, values and team culture to life, while short, mobile-friendly lessons made learning easy to access and simple to apply on the job. Managers gained real-time visibility on progress and could step in instantly if someone needed extra support.

Beds made, bars raised

Mapal has helped their onboarding deliver the same high standard everywhere and the impact is clear:

  • 60% reduction in onboarding time, cut from up to 14 hours to just 4.5 hours
  • 0 manual admin, thanks to full HR system integration
  • Faster ramp-up times, with training that’s instantly relevant
  • Managers in control, with live progress tracking and early interventions
  • Confident, connected teams, ready to deliver the Beds & Bars experience from day one

It’s more than training. It’s a values-driven welcome that turns new hires into brand ambassadors from the moment they arrive.

“We’re most proud of turning onboarding into a meaningful, values-driven experience — not just a tick-box exercise. It’s become a chance to showcase who we are as a company and give people the tools they need to succeed.”

Vivien Vetter, HR & Training Manager, Beds & Bars

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By reimagining onboarding with Mapal, Beds & Bars built a consistent, values-driven experience that connects every new hire to the brand from day one. With role-specific learning paths, mobile-friendly modules and full HR integration, teams are confident, compliant and ready to deliver unforgettable guest experiences.

Key results
  • 60% reduction in onboarding time (from 14 hours to 4.5)
  • 0 manual admin with full HR system integration
  • Faster ramp-up and job readiness
  • Managers empowered with real-time visibility
  • Confident, connected teams from day one

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