New Features

• Duplicate Learners Management for OS Source

We've introduced a duplicate learners tile for OS source companies in Flow. This tile will pick up new learner records that have synced from Mapal OS, where Flow finds an existing leaver record. Account Managers can either transfer completed learning from the leaver record to the new one, or leave the records separate if preferred.

Why this Matters

Customers who were previously Flow source had a way to manage potential duplicate learners before they entered the system. With OS source companies, that pre-emptive control isn’t possible — duplicates sync straight in from OS. This new tile helps bridge that gap by flagging duplicate records after they appear in Flow and giving Account Managers the option to transfer learning data from the leaver record to the new active one. It ensures continuity of learner progress and supports cleaner data without requiring intervention from support.

Key Benefits

• Restores key functionality for OS source customers who previously relied on duplicate management in Flow.
• Reduces manual effort for Account Managers by surfacing duplicates clearly in one place.
• Limits support tickets by empowering teams to resolve common data sync issues in-platform.