Hospitality employee training resources to suit your business
Choose from our extensive library of off-the-shelf employee training resources to ensure your teams are compliant, skilled and motivated. Or why not customise or create your own to suit your brand with our professional authoring tool?
Employee training resources that meet your business objectives
Employee training resources that meet your business objectives
Our Modules
Check out our vast library of bite-size, off-the-shelf learning resources designed to inspire, educate and upskill.
Compliance
Hotel and restaurant compliance regulations are constantly changing. Our compliance modules help you ensure your team is up to date with fire, health and food safety training as well as data privacy, diversity, inclusion and equality, disability, sexual harassment and more.
- Health & Safety Level 1&2
- Food Safety Level 1&2 Training
- Food Allergens
- First Aid Awareness
- Data Privacy & Data Privacy Foundations
- Workplace Sexual Harassment
- Diversity, Inclusion and Equity
- Cellar Management
- Working in a Kitchen
- Disability Awarness
- PCI Data Security Standards
- The Fire Marshal
- COSHH
- Legionnaires' Disease
Licensing
Flow Learning’s alcohol licensing learning resources ensure employees serving alcohol know their responsibilities, best practices and how to handle conflict situations and incidents at your venues
- Licensing England and Wales
- Responsible Service of Alcohol (ROI)
- Licensing Scotland
Wellness
Hospitality can be a fast-paced business, involve unsociable hours and risky situations. These resources will help you safeguard employee wellbeing in the mental and physical sense, as well as ensuring the safety of your guests.
- Mental Wellness
- Staying Safe and Sound
- Desk Space Ergonomics
- Make Spiking History
Service
Your business success depends on the quality of the guest experience. With these modules, you can be sure your team has the tools and the confidence to perform to the best of its abilities.
- The Bartender
- Cask Ale
- Coffee
- Creating Cocktails
- Customer Service
- Service that Sells
- The Waiter
- Wine
Hotel
These modules enable you to provide essential training for hotel staff in the different service areas, as well as encourage them to be vigilant to spot undesirable practices and deal with complex situations.
- Anti-Modern Slavery
- Anti-Modern Slavery for Managers
- Guest Service
- The Housekeeper
- The Receptionist
- Five Essentials for Retaining Hotel Talent
- Four Steps to Better Hotel Recruitment
- Creating Great Guest Experiences
- Sustainability in Hotels
Restaurant
Our restaurant training modules have been specifically created for the nuances of working in the food service sector to help you offer the best service and get the most out of your business
- Restaurant Revenue Managment
Road to Recovery
Challenging times call for creativity and resilience. These helpful resources will hopefully give you food for thought for increasing revenue, how to successfully diversify your business and deal with conflicting situations.
- 4 Ways to Build Revenue
- Takeaway and Delivery Success
- Conflict Resolution
- Your Smile Shines Through
Café Culture
Great coffee is only the half of it! There’s so much more to a smooth operation and we’ve got you covered in out coffee shop training modules, including food safety, allergens, service...and of course, a specialist course about coffee.
- Food Allergens
- Coffee
- Counter Service
- Food Safety Level 2
- Health & Safety Level 1
Quick Service Restaurants
Ensure your QSR team are fully compliant and up to date. These compliance modules have been specially tailored to quick service restaurants: venues with working environments and processes that are different to other types of restaurant.
- Food Safety: Level 1 (QSR)
- Food Safety: Level 2 (QSR)
- Health and Safety: Level 1 (QSR)
- Health and Safety: Level 2 (QSR)
- Food Allergens
- First Aid Awareness
Management
Our pub and restaurant management training modules will help you nurture successful leaders. With everything from cellar and bar stock control to data privacy and employment law, they’ll be well-equipped for a range of daily tasks.
- Bar Stock Control
- Cellar Management for Managers
- Effective Teams
- Employment Law
- Food Safety for Managers
- Introduction to Management
- Leadership
- Recruit the Right Person
- Pre-entry Training for Publicans
- Be Energy Smart
- Safeguarding Young Workers
Personal License Holder (PLH)
All businesses serving alcohol need someone with personal licensing training on their team. These resources offer them all the knowledge they need to obtain a license as well as refresher modules for those who already do.
- Award for Personal Licence Holders (APLH) - England & Wales
- Scottish Certificate for Personal Licence Holders (SCPLH)
- Scottish Certificate for Personal Licence Holders (SCPLH) - Refresher
Kitchen Management
Our kitchen skills resources are ideal for those already working in a kitchen, or to cross-train other team members to cover when the need arises.
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Compliance
Hotel and restaurant compliance regulations are constantly changing. Our compliance modules help you ensure your team is up to date with fire, health and food safety training as well as data privacy, diversity, inclusion and equality, disability, sexual harassment and more.
- Health & Safety Level 1&2
- Food Safety Level 1&2 Training
- Food Allergens
- First Aid Awareness
- Data Privacy & Data Privacy Foundations
- Workplace Sexual Harassment
- Diversity, Inclusion and Equity
- Cellar Management
- Working in a Kitchen
- Disability Awarness
- PCI Data Security Standards
- The Fire Marshal
- COSHH
- Legionnaires' Disease
Licensing
Flow Learning’s alcohol licensing learning resources ensure employees serving alcohol know their responsibilities, best practices and how to handle conflict situations and incidents at your venues
- Licensing England and Wales
- Responsible Service of Alcohol (ROI)
- Licensing Scotland
Wellness
Hospitality can be a fast-paced business, involve unsociable hours and risky situations. These resources will help you safeguard employee wellbeing in the mental and physical sense, as well as ensuring the safety of your guests.
- Mental Wellness
- Staying Safe and Sound
- Desk Space Ergonomics
- Make Spiking History
Service
Your business success depends on the quality of the guest experience. With these modules, you can be sure your team has the tools and the confidence to perform to the best of its abilities.
- The Bartender
- Cask Ale
- Coffee
- Creating Cocktails
- Customer Service
- Service that Sells
- The Waiter
- Wine
Hotel
These modules enable you to provide essential training for hotel staff in the different service areas, as well as encourage them to be vigilant to spot undesirable practices and deal with complex situations.
- Anti-Modern Slavery
- Anti-Modern Slavery for Managers
- Guest Service
- The Housekeeper
- The Receptionist
- Five Essentials for Retaining Hotel Talent
- Four Steps to Better Hotel Recruitment
- Creating Great Guest Experiences
- Sustainability in Hotels
Restaurant
Our restaurant training modules have been specifically created for the nuances of working in the food service sector to help you offer the best service and get the most out of your business
- Restaurant Revenue Managment
Road to recovery
Challenging times call for creativity and resilience. These helpful resources will hopefully give you food for thought for increasing revenue, how to successfully diversify your business and deal with conflicting situations.
- 4 Ways to Build Revenue
- Takeaway and Delivery Success
- Conflict Resolution
- Your Smile Shines Through
Café Culture
Great coffee is only the half of it! There’s so much more to a smooth operation and we’ve got you covered in out coffee shop training modules, including food safety, allergens, service...and of course, a specialist course about coffee.
- Food Allergens
- Coffee
- Counter Service
- Food Safety Level 2
- Health & Safety Level 1
Quick Serve Restaurants
Great coffee is only the half of it! There’s so much more to a smooth operation and we’ve got you covered in out coffee shop training modules, including food safety, allergens, service...and of course, a specialist course about coffee.
- Food Allergens
- Coffee
- Counter Service
- Food Safety Level 2
- Health & Safety Level 1
Management Suite
Our pub and restaurant management training modules will help you nurture successful leaders. With everything from cellar and bar stock control to data privacy and employment law, they’ll be well-equipped for a range of daily tasks.
- Bar Stock Control
- Cellar Management for Managers
- Effective Teams
- Employment Law
- Food Safety for Managers
- Introduction to Management
- Leadership
- Recruit the Right Person
- Pre-entry Training for Publicans
- Be Energy Smart
- Safeguarding Young Workers
Personal License Holder (PLH)
All businesses serving alcohol need someone with personal licensing training on their team. These resources offer them all the knowledge they need to obtain a license as well as refresher modules for those who already do.
- Award for Personal Licence Holders (APLH) - England & Wales
- Scottish Certificate for Personal Licence Holders (SCPLH)
- Scottish Certificate for Personal Licence Holders (SCPLH) - Refresher
Kitchen Management
Our kitchen skills resources are ideal for those already working in a kitchen, or to cross-train other team members to cover when the need arises.
|
|
Compliance
Hotel and restaurant compliance regulations are constantly changing. Our compliance modules help you ensure your team is up to date with fire, health and food safety training as well as data privacy, diversity, inclusion and equality, disability, sexual harassment and more.
- Health & Safety Level 1&2
- Food Safety Level 1&2 Training
- Food Allergens
- First Aid Awareness
- Data Privacy & Data Privacy Foundations
- Workplace Sexual Harassment
- Diversity, Inclusion and Equity
- Cellar Management
- Working in a Kitchen
- Disability Awarness
- PCI Data Security Standards
- The Fire Marshal
- COSHH
- Legionnaires' Disease
Licensing
Flow Learning’s alcohol licensing learning resources ensure employees serving alcohol know their responsibilities, best practices and how to handle conflict situations and incidents at your venues
- Licensing England and Wales
- Responsible Service of Alcohol (ROI)
- Licensing Scotland
Wellness
Hospitality can be a fast-paced business, involve unsociable hours and risky situations. These resources will help you safeguard employee wellbeing in the mental and physical sense, as well as ensuring the safety of your guests.
- Mental Wellness
- Staying Safe and Sound
- Desk Space Ergonomics
- Make Spiking History
Service
Your business success depends on the quality of the guest experience. With these modules, you can be sure your team has the tools and the confidence to perform to the best of its abilities.
- The Bartender
- Cask Ale
- Coffee
- Creating Cocktails
- Customer Service
- Service that Sells
- The Waiter
- Wine
Hotel
These modules enable you to provide essential training for hotel staff in the different service areas, as well as encourage them to be vigilant to spot undesirable practices and deal with complex situations.
- Anti-Modern Slavery
- Anti-Modern Slavery for Managers
- Guest Service
- The Housekeeper
- The Receptionist
- Five Essentials for Retaining Hotel Talent
- Four Steps to Better Hotel Recruitment
- Creating Great Guest Experiences
- Sustainability in Hotels
Restaurant
Our restaurant training modules have been specifically created for the nuances of working in the food service sector to help you offer the best service and get the most out of your business
- Restaurant Revenue Managment
Road to recovery
Challenging times call for creativity and resilience. These helpful resources will hopefully give you food for thought for increasing revenue, how to successfully diversify your business and deal with conflicting situations.
- 4 Ways to Build Revenue
- Takeaway and Delivery Success
- Conflict Resolution
- Your Smile Shines Through
Café Culture
Great coffee is only the half of it! There’s so much more to a smooth operation and we’ve got you covered in out coffee shop training modules, including food safety, allergens, service...and of course, a specialist course about coffee.
- Food Allergens
- Coffee
- Counter Service
- Food Safety Level 2
- Health & Safety Level 1
Quick Serve Restaurants
Great coffee is only the half of it! There’s so much more to a smooth operation and we’ve got you covered in out coffee shop training modules, including food safety, allergens, service...and of course, a specialist course about coffee.
- Food Allergens
- Coffee
- Counter Service
- Food Safety Level 2
- Health & Safety Level 1
Management Suite
Our pub and restaurant management training modules will help you nurture successful leaders. With everything from cellar and bar stock control to data privacy and employment law, they’ll be well-equipped for a range of daily tasks.
- Bar Stock Control
- Cellar Management for Managers
- Effective Teams
- Employment Law
- Food Safety for Managers
- Introduction to Management
- Leadership
- Recruit the Right Person
- Pre-entry Training for Publicans
- Be Energy Smart
- Safeguarding Young Workers
Personal License Holder (PLH)
All businesses serving alcohol need someone with personal licensing training on their team. These resources offer them all the knowledge they need to obtain a license as well as refresher modules for those who already do.
- Award for Personal Licence Holders (APLH) - England & Wales
- Scottish Certificate for Personal Licence Holders (SCPLH)
- Scottish Certificate for Personal Licence Holders (SCPLH) - Refresher
Kitchen Management
Our kitchen skills resources are ideal for those already working in a kitchen, or to cross-train other team members to cover when the need arises.
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FAQs
Employee training and development programmes bring countless benefits to the individuals themselves, to the business and your customers. They improve employee performance, boost productivity, increase retention and enhance the company culture.
Helping your employees to develop their skills means they’ll do their job better. This brings them a great deal of job satisfaction and improves the level of service they offer, which often increases their tips. But money aside, all this raises their level of satisfaction, improves their professional recognition and inspires them to keep improving.
Learning materials in a traditional classroom environment include physical workbooks, textbooks, charts and other reading materials. A hospitality LMS such as Flow Learning is completely paperless and offers a range of engaging employee training resources such as videos, gamification, audio, quizzes, and more.
Nowadays, we are all overloaded with digital content. We have less time to digest information and are becoming used to scanning or reading short pieces of information. So, it’ll come as no surprise that our employees retain more information through shorter learning resources, and Flow Learning hospitality training has been designed specifically with this in mind.
Improving your employee’s skills, service levels and career prospects has a multitude of benefits for your hospitality business. A well-trained team will improve guest satisfaction, increase customer loyalty and improve your brand reputation. In addition, your employees will become more engaged, and committed to your brand and recommend it to others, which ultimately increases your eNPS score. This is invaluable in times of staff shortages when recruiting the best talent is difficult, as your brand will stand out from the rest when a candidate is deciding on their next career move.
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