Flow Learning Compliance Update

We’re always reviewing our content to offer tips on industry best-practice and that it’s aligned with changes in legislation. So, we’ve identified some amends to our core content and we're premiering a new look and feel that is made to adhere to WCAG 2.1 AA standards in preparation for the EU Accessibility Act 2025.

Here’s a list of resources and the regional versions that will be updated:

Diversity, Inclusion and Equity: UK, EU, US and ROI

How will it work?

We will be switching the courses in our core content library to the new versions on August 29th. This will be done globally so you won’t need to do anything in Mapal One.

Once we’ve done this, all new learners will automatically see the new updated version. Any learners marked as ”in progress” before the switch date will continue to see the older version of the course, unless their progress is reset.

Will this influence my compliance status?

No, both the current versions and the newly amended versions are in line with all current legislation. Our amends are more in line with best practice advice, and you can see them in the list below. If you’d like more information, please contact your Customer Care representative.

What if I have a scorm only or custom branded package?

If you have a scorm only or custom branded package that includes one of the listed core resources, your Customer Care representative will contact you directly when your versions have been updated.

We’ll perform these updates automatically, but please inform your Customer Care representative if you don’t want them applied to your versions. Bear in mind that if you choose not to apply the updates the relevant endorsements may be affected.

Here’s a summary of the content amends:

Added activity to include the 4 D's of bystander intervention

Resources:

Diversity, Inclusion and Equity - UK, EU, US and ROI

Rationale:

We've added an activity to include the 4 D's (Direct, Distract, Delegate and Delay) of bystander intervention to provide learners with a framework to promote a safer, more equitable, workplace.

Amended scenario in 'A problematic conversation'

Resources:

Diversity, Inclusion and Equity - UK, EU, US and ROI

Rationale:

In response to customer feedback and to address changes in UK legislation, we have amended the scenario in ‘A problematic conversation’ to include ageist speculation. This provides more opportunities to address multiple areas of advice on inclusion and equity, while also focusing on ageism in the workplace.

Added and amended content warnings throughout

Resources:

Diversity, Inclusion and Equity - UK, EU, US and ROI

Rationale:

In response to customer feedback, we have added a new content warning at the beginning of the course and amended our content warning before the final scenario, to support our learners to be prepared for scenarios which may cause upset.

Amended language within 'Impact vs intent'

Resources:

Diversity, Inclusion and Equity - UK

Rationale:

Based on expert guidance, we've amended the language in the ‘Impact vs intent’ call out to make the distinction between bullying and harassment and define the relation between ‘intent’ and the ‘impact’ of actions within Employment Law.

Amended definitions in 'The protected characteristics'

Resources:

Diversity, Inclusion and Equity - UK

Rationale:

Due to changes in UK legislation, we have slightly amended the definitions of the protected characteristics using specialist guidance.
We have also added a further call out to explain the nuances regarding trade union membership in relation to equality law, using specialist guidance.

Here’s a summary of the accessibility amends:

Amended the look and feel to ensure colour contrast was within standards

Resources:

Diversity, Inclusion and Equity - UK, EU, US and ROI

Rationale:

Based on standard: WCAG 2.1, 1.4.3 Contrast (Minimum) (Level AA)

Prepared GIF items to be paused

Resources:

Diversity, Inclusion and Equity - UK, EU, US and ROI

Rationale:

Based on standard: WCAG 2.1, 2.2.2 Pause, Stop, Hide (Level A)

Updated alt and aria labelling throughout

Resources:

Diversity, Inclusion and Equity - UK, EU, US and ROI

Rationale:

Based on standard: WCAG 2.1, 1.1.1 Non-text Content (Level A)

Ensured all video transcripts were included in the transcript function, for ease of use of screenreaders and the language support tool

Resources:

Diversity, Inclusion and Equity - UK, EU, US and ROI

Rationale:

Based on standard: WCAG 2.1, 1.1.1 Non-text Content (Level A)