Flow Learning Compliance Update

We’re always reviewing our content to offer tips on industry best-practice and that it’s aligned with changes in legislation. So, we’ve identified some amends to our core content and we're premiering a new look and feel that is made to adhere to WCAG 2.1 AA standards in preparation for the EU Accessibility Act 2025.

Here’s a list of resources and the regional versions that will be updated:

Food Allergens - UK, EU, ROI, US Federal
Licensing England & Wales
Astuces pour un entretien ménager optimal - FR
Nos astuces pour un excellent service de réception - FR
L'Hôtellerie durable - FR

How will it work?

We will be switching the courses in our core content library to the new versions on November 7th. This will be done globally so you won’t need to do anything in Mapal One.

Once we’ve done this, all new learners will automatically see the new updated version. Any learners marked as ”in progress” before the switch date will continue to see the older version of the course, unless their progress is reset.

Will this influence my compliance status?

No, both the current versions and the newly amended versions are in line with all current legislation. Our amends are more in line with best practice advice, and you can see them in the list below. If you’d like more information, please contact your Customer Care representative.

What if I have a scorm only or custom branded package?

If you have a SCORM only or custom branded package that includes one of the listed core resources, your Customer Care representative will contact you directly with an individualised timeline for updating and switching your versions.

We’ll perform these updates automatically, but please inform your Customer Care representative if you don’t want them applied to your versions. Bear in mind that if you choose not to apply the updates the relevant endorsements may be affected.

Here’s a summary of the content amends:

Updated some Assessment Questions language for clarity

Resources:

Food Allergens - UK, EU, ROI, US Federal

Rationale:

Based on customer feedback, we have updated some of the language used in a few of our Assessment questions to ensure clarity for learners.

Survey added at the end of the course

Resources:

Food Allergens - UK, EU, ROI, US Federal

Rationale:

Added to gather learner feedback to help us provide the best learning content for both learners and managers.

Amends to translation and localisation

Resources:

Astuces pour un entretien ménager optimal - FR
Nos astuces pour un excellent service de réception - FR
L'Hôtellerie durable - FR

Rationale:

We made small amends to the following French courses to ensure quality in translation and market relevance.

Amended a small error in 'When the TSO calls...' video

Resources:

Licensing England & Wales

Rationale:

Based on customer feedback, we amended a small error in the ‘When the TSO calls…’ video to remove mentions to an LSO rather than TSO.

Here’s a summary of the accessibility amends:

Amended the look and feel to ensure colour contrast was within standards

Resources:

Food Allergens - UK, EU, ROI, US Federal

Rationale:

Based on standard: WCAG 2.1, 1.4.3 Contrast (Minimum) (Level AA)

Prepared GIF items to be paused

Resources:

Food Allergens - UK, EU, ROI, US Federal

Rationale:

Based on standard: WCAG 2.1, 2.2.2 Pause, Stop, Hide (Level A)

Updated alt and aria labelling throughout

Resources:

Food Allergens - UK, EU, ROI, US Federal

Rationale:

Based on standard: WCAG 2.1, 1.1.1 Non-text Content (Level A)

Ensured all video transcripts were included in the transcript function, for ease of use of screenreaders and the language support tool

Resources:

Food Allergens - UK, EU, ROI, US Federal

Rationale:

Based on standard: WCAG 2.1, 1.1.1 Non-text Content (Level A)