Flow Learning Compliance Update

We’re always reviewing our content to offer tips on industry best-practice and that it’s aligned with changes in legislation. So, we’ve identified some amends to our core compliance content and we’re almost ready to upload the new versions.

It’s the first time we’ve updated our core content since launching our new next generation content last year, and we wanted to give you the heads-up. From now on, however, we’ll be doing it on a quarterly basis.

Here’s a list of resources and the regional versions that will be updated:

First Aid Awareness: UK, EU, ROI, and US
First Aid Awareness for QSR: ROI and US only
Food Safety Level 1: UK, EU, ROI and US
Food Safety Level 2: UK, EU, ROI and US
Health and Safety Level 1: UK, EU, ROI and US
Health and Safety Level 1 for QSR: UK, EU, ROI and US
Health and Safety Level 2: UK, EU, ROI and US
Health and Safety Level 2 for QSR: UK and EU only
Food Allergens: UK, EU, ROI and US
Food Allergens for QSR: UK, EU, ROI and US
Disability Awareness: US only

*All translated versions of our EU Generic localisations will be amended and switched out in a future release. We will communicate this separately.

How will it work?

We will be switching the courses in our core content library to the new versions in November. This will be done globally so you won’t need to do anything in Mapal One.

Once we’ve done this, all new learners will automatically see the new updated version. Any learners marked as ”in progress” before the switch date will continue to see the older version of the course, unless their progress is reset.

Will this influence my compliance status?

No, both the current versions and the newly amended versions are in line with all current legislation. Our amends are more in line with best practice advice, and you can see them in the list below. If you’d like more information, please contact your Customer Success Manager (CSM).

What if I have a scorm only or custom branded package?

If you have a scorm only or custom branded package that includes one of the listed core resources, your Customer Success Manager will contact you directly with an individualised timeline for updating and switching your versions.

We’ll perform these updates automatically, but please inform your CSM by Friday 21 October if you don’t want them applied to your versions. Bear in mind that if you choose not to apply the updates the relevant endorsements may be affected.

If we don’t hear from you by this date, we’ll update according to the timeline communicated.

Here’s a summary of the amends:

Guidance on cooling burns changed from 10 minutes to 20 minutes

Resources:

Health and Safety Level 2 (Injuries and Illnesses Animation)
Health and Safety Level 2 for QSR (Injuries and Illnesses Animation)
First Aid Awareness (Injuries and Illnesses Animation)
First Aid Awareness for QSR (Injuries and Illnesses Animation)

Rationale:

Updated first aid guidance suggests that burns should be cooled for 20 minutes under cold water rather than 10 minutes.

Updated guidance on calling for emergency services after primary survey is completed

Resources:

First Aid Awareness (The First Few Minutes)
First Aid Awareness for QSR (The First Few Minutes)

Rationale:

Previous advice recommended calling an ambulance immediately.

Added further guidance about falling from height

Resources:

Health and Safety Level 2 (Responding to Emergencies)
Health and Safety Level 2 for QSR (Responding to Emergencies)
First Aid Awareness (The First Few Minutes)
First Aid Awareness for QSR (The First Few Minutes)

Rationale:

Additional guidance provided on how to assist a casualty who has fallen from height and may have a spinal injury.

Updated advice on preventing Legionella in dishwashers use

Resources:

Health and Safety Level 1 for QSR (Legionella)
Health and Safety Level 2 for QSR (Legionella)

Rationale:

Includes appropriate operating temperatures and instructions for regular dishwasher sanitisation.

Sentence amended - from "You should ensure you are trained to use hazardous substances…" to "Comply with any information, instruction or training that is provided…"

Resources:

Health and Safety Level 1 (Hazardous Substances)
Health and Safety Level 1 for QSR (Hazardous Substances)
Health and Safety Level 2 (Common Workplace Hazards
Health and Safety Level 2 for QSR (Common Workplace Hazards)

Rationale:

Clarification of language related to training.

Updated use of terminology ‘reasonable adjustments’ instead of ‘reasonable accommodations.’

Resources:

Disability Awareness (US Federal localisation only) (Throughout the entire resource)

Rationale:

To be consistent with US legislation.

Updated to ensure inclusive pronouns when speaking about pregnancy (i.e. ‘Pregnant Women’ to ‘Pregnant People’.)

Resources:

Food Safety Level 1 (Food Contamination)

Rationale:

To be more aligned with inclusive language.

Added the following sentence – “The recovery position reduces the risk of choking and helps to prevent their tongue from blocking the airway.”

Resources:

Health and Safety Level 2 (Responding to Emergencies)
Health and Safety Level 2 for QSR (Responding to Emergencies)
First Aid Awareness (The First Few Minutes)
First Aid Awareness for QSR (The First Few Minutes)

Rationale:

Providing more clarity about why we place an unconscious or unresponsive person in the recovery position.

Amended the following sentence: “If there is any possibility of head, neck or spinal injuries, then you shouldn’t use the recovery position and wait for help to arrive instead.”

Resources:

Health and Safety Level 2 (Responding to Emergencies)
Health and Safety Level 2 for QSR (Responding to Emergencies)
First Aid Awareness (The First Few Minutes)
First Aid Awareness for QSR (The First Few Minutes)

Rationale:

Based on updated guidance on managing a casualty with suspected head/neck injuries.

Updated image of auto-injector

Resources:

Food Allergens (Taking reaction action)
Food Allergens for QSR (Taking reaction action)

Rationale:

Image of auto-injector wasn’t very clear, replaced the image to better show an example.

Update to licensing content

The following licensing courses for teams have been updated with a new look and feel, and with a fresh, narrative approach.

Licensing England and Wales
Licensing Scotland
Responsible Service of Alcohol (ROI)

The course defines the responsibilities involved in serving alcohol and enables them to practise applying the correct checks on its sale and consumption while also managing conflictive behaviour.

We’ve reviewed each module so that they’re up to date with legislation and optimised them to be more relevant to each region.