What issues are you facing right now? "Staying on top of restaurant and hotel reviews on different channels"
My top priority is “Find a solution that helps manage and answer all restaurant reviews in one place”
Why is it important to monitor hotel and restaurant reviews on all the different channels?
Customers are increasingly basing their buying decisions on the experiences and opinions of others they see online. Negative reviews and low ratings will create mistrust, and they’ll choose another, better-rated establishment instead.
So, it’s essential to keep your eye on all channels to see what your customers say about you. When guests write restaurant or hotel reviews, they’re not only voicing their opinion to you but also countless other potential customers. By managing your online hotels and restaurant reviews efficiently, you’ll be able to resolve issues, spot new opportunities and answer complaints.
The pitfalls of not managing customers’ hotel and restaurant reviews effectively
According to research by Lithium Technologies, a staggering 78% of consumers who complain to a brand on Twitter expect to hear from the company within one hour. And if they don’t, they’ll share their bad experience with their contacts, escalate the complaint through other channels and will stop buying from you in the future.
What’s more, by ignoring your customers’ positive or negative opinions, you are missing opportunities to improve and make the most of this data, make better decisions and be misaligned with trends and customer preferences.
Keep up to date with your restaurant review responses and customer feedback with Reputation by MAPAL
It’s practically impossible to answer every single review your business receives online, especially when you’re dealing with multiple venues and sales channels.
Our online review management platform gathers your hotel or restaurant reviews from major online platforms (Google, Tripadvisor, The Fork, Just Eat, Deliveroo, Facebook, Instagram, etc.) into one user-friendly dashboard. Assign roles to managers of individual sites and monitor their performance from a distance. Its powerful AI algorithms can detect customer sentiment, context, and trends not only from written reviews but also by analysing photos posted by your customers. Reputation’s learning capabilities enable you to set up automatic or personalised responses so you can quickly answer customer restaurant and hotel reviews, all from a single, easy-to-use dashboard
Recommended solutions:
Recommended resources:
How to digitise your hospitality training
Read why ongoing digital hospitality training helps increase learning retention, improves employee satisfaction and decreases staff turnover
View the article6 ways to improve operational efficiency in restaurants, hotels, and bars
Tips to help hospitality leaders streamline operations, monitor and improve performance, while also improving customer and team satisfaction
View the articleSträngnäs municipality guarantees total food safety with Compliance by MAPAL
See how Strängnäs county council in Sweden guarantees food safety with Compliance by MAPAL in its 30 kitchens.
View the success storyLPM partner with Flow Learning to ensure training consistency during global expansion
LPM Restaurants joined forces with Flow Learning to maintain service and brands standards across the globe.
View the success storyWebinar with Brödernas: Maintaining standards while accelerating growth
See how Swedish burger chain Brödernas preserve their brand standards and culture with every new opening.
View the videoReady for reopening
Discover how major hospitality brands are tackling recruitment and onboarding ahead of reopening.
View the whitepaperHow to digitise your hospitality training
Read why ongoing digital hospitality training helps increase learning retention, improves employee satisfaction and decreases staff turnover
View the article6 ways to improve operational efficiency in restaurants, hotels, and bars
Tips to help hospitality leaders streamline operations, monitor and improve performance, while also improving customer and team satisfaction
View the articleSträngnäs municipality guarantees total food safety with Compliance by MAPAL
See how Strängnäs county council in Sweden guarantees food safety with Compliance by MAPAL in its 30 kitchens.
View the success storyLPM partner with Flow Learning to ensure training consistency during global expansion
LPM Restaurants joined forces with Flow Learning to maintain service and brands standards across the globe.
View the success storyWebinar with Brödernas: Maintaining standards while accelerating growth
See how Swedish burger chain Brödernas preserve their brand standards and culture with every new opening.
View the videoReady for reopening
Discover how major hospitality brands are tackling recruitment and onboarding ahead of reopening.
View the whitepaper