"Staying on top of restaurant and hotel reviews on different channels"

According to research by Lithium Technologies, a staggering 78% of consumers who complain to a brand on Twitter expect to hear from the company within one hour. And if they don’t, they’ll share their bad experience with their contacts, escalate the complaint through other channels and will stop buying from you in the future. 

What’s more, by ignoring your customers’ positive or negative opinions, you are missing opportunities to improve and make the most of this data, make better decisions and be misaligned with trends and customer preferences. 

It’s practically impossible to answer every single review your business receives online, especially when you’re dealing with multiple venues and sales channels. 

Our online review management platform gathers your hotel or restaurant reviews from major online platforms (Google, Tripadvisor, The Fork, Just Eat, Deliveroo, Facebook, Instagram, etc.) into one user-friendly dashboard. Assign roles to managers of individual sites and monitor their performance from a distance. Its powerful AI algorithms can detect customer sentiment, context, and trends not only from written reviews but also by analysing photos posted by your customers. Reputation’s learning capabilities enable you to set up automatic or personalised responses so you can quickly answer customer restaurant and hotel reviews, all from a single, easy-to-use dashboard