"Ensuring my team has the best hospitality skills and knowledge"

When employees are not given opportunities for improving the skills and knowledge they need in their role, their efficiency will suffer, and mistakes will be made. Not only will they lack confidence, but so will your guests. 

Customers understandably ask questions about your menu, ingredients, allergens, etc. If your staff are not able to give them the right information, your customers will be wary (and may face health risks as a result). 

Poor product knowledge will have a knock-on effect on your revenue as your team won’t be able to upsell when taking the order. This could be a demotivator for your team, causing them to look elsewhere for a role that’s more fulfilling and that offers more opportunities for learning and growth. 

With Flow Learning, you can offer your team engaging and high-quality learning modules that ensure they’re always up to date. Flow’s short, interactive modules are mobile-friendly so your team can complete them at their own pace. 

The result will be a well-informed and have the right hospitality skills to make the most of every order. You can create your own content if you wish, or choose from our extensive learning library which includes themes such as: