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Arc Hospitality Recruitment: Building confidence and capability at scale

Arc Hospitality Recruitment is trusted by leading organisations across the UK hospitality industry to deliver skilled, reliable professionals who support exceptional guest experiences. With over 18 years of industry expertise and a strong commitment to learning and development, Arc has long invested in building confident, capable teams - recognised in 2025 as Investors in People UK Employer of the Year. As the organisation continued to grow, Arc partnered with Mapal to bring greater consistency, visibility and scalability to training, ensuring candidates step into every role confident and prepared, while giving internal employees a clearer and more transparent development journey.

The challenge 

Operating at scale across a wide range of roles and environments, Arc needed an effective way to equip candidates with essential knowledge and compliance training before they began work. While in person training added value, it was difficult to deliver consistently across a nationwide workforce. Ensuring every candidate received the same high standard of preparation required a more connected, digital approach that could support volume without compromising quality.

The solution 

With Mapal, Arc redefined how training is delivered, embedding accredited learning directly into the candidate journey. Candidates now complete mandatory modules before their first shift, covering essential areas such as Health and Safety, Food Hygiene, Food Allergens, Licensing and COSHH.

Providing recognised training in advance equips candidates with practical knowledge they can apply immediately on site, building confidence from day one. For its core team, who already operated within a well established learning framework built around structured development and progression, Mapal enhanced this foundation by bringing training into one accessible platform that improves visibility and tracking, while supporting more transparent and ongoing development opportunities.

Prepared to perform from day one

Since introducing Mapal, Arc has seen a measurable improvement in candidate confidence and readiness for work.

  • 98.65% of all hired candidates completed the four mandatory modules across 2025
  • 97.29% said the mandatory modules effectively prepared them for their first shift
  • 93.62% completed the Arc Induction module in Mapal
  • 92.65% said the Induction effectively prepared them for their first shift

Candidates are arriving better informed, more assured and ready to contribute immediately, whether stepping into hospitality for the first time or building on previous experience. Clients have recognised the difference in preparedness and professionalism, while Arc can provide accredited certificates quickly and confidently when required.

"We’ve seen a clear and positive impact on team member confidence and overall readiness for work since introducing Mapal. Candidates are consistently arriving for their first shift feeling better prepared, more knowledgeable, and far more assured about what to expect."

Angela Adams, Head of Systems & Transformation, Arc Hospitality Recruitment

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See our solutions

With Mapal, Arc Hospitality Recruitment has scaled its approach to skills development, introducing a more consistent and accessible way to deliver training across its growing workforce. 

Key results
  • Higher candidate confidence before first shift
  • 98.65% completion of mandatory training modules
  • Stronger readiness and professionalism on site
  • Faster access to accredited training certificates
  • Clearer visibility and tracking of learning and development across the business

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