Courses
This short resource helps your leaders and managers to develop their skills in giving feedback. They will explore the differences between effective and ineffective feedback using animated scenarios. Then use a common model to effectively structure the feedback they give. Great for anyone who may lead people within a hospitality environment.
Language/localisation:
- English/UK + EU + ROI
- English/US
Package:
- LXP
Hospitality venues are full of hazardous substances that pose a risk to your team and guests. So, knowing how to handle these safely is crucial for safeguarding your venue. This resource will empower your team to identify potential hazards, follow safety information and implement strategies to reduce the risks associated with hazardous substances.
Language/localisation:
- French/EU
- Spanish/EU
Package:
- Compliance
- LMS
- LXP
Bite-sized
As part of the LXP package, we offer a range of bite-sized learning resources will be available to utilise in learners' 'explore learning'. These consist of videos and infographics to support learning pathways.
- Launch Your Best Brand You
- Want to propel your career, guide your development and feel great about yourself? This infographic provides four steps to build your BEST personal brand.
- Career Mapping Your Way to Better Retention - French and Spanish versions
- This video will show you how career mapping can be used to boost retention in your venue.
Curated
As part of the LXP package, we offer a range of curated learning resources will be available to utilise in learners' 'explore learning'. Our team of hospitality and learning experts have carefully curated articles, podcasts and videos.
Titles to include:
- How to Turn Feedback into Something You Can Act On
- Article
- 10+ Brilliant Ideas to Enhance Your Guest Experience
- Blog
- How Not to Take Things Personally
- Video
- 7 Tips for Enhancing Guest Experiences and Fostering a Positive Hotel Culture
- Article
- Navigate Workplace Conflict - 3 Powerful Phrases to Foster Better Connection
- Article
- How to Deal with a Chronic Complainer
- Article
- Food Waste Management Strategies, With Dr. Carlos Martin-Rios
- Article
- Sometimes Customers Are Just Having a Bad Day
- Article
- Sustainability Tips and Eco Inspiration
- Article
- Hospitality Thinking - Three Coaching Tips for Hospitality Leaders
- Article
- How to Make Meetings Shorter (for Real)
- Article
- How to Improve Communication Skills in the Hospitality Industry
- Article
- How to Build a Successful Team
- Article
- 5 Examples of How to Provide Employee Feedback For Managers
- Article
- The 2023 Guide to Hospitality Worker Wellbeing (Strategies + Ideas)
- Article
- How to Discuss Poor Performance with Your Employee
- Podcast