Courses
With criminals constantly finding new ways to compromise your guests’ cardholder data, how will your teams reduce the risk of payment card fraud in your venue? This short resource helps all team members who take card payments to keep guests’ data secure. This involves putting PCI DSS principles into practice to identify the risks and keep cardholder data safe.
Language/localisation:
- English/UK
- English/EU
- English/ROI
- English/US
- Spanish/EU
- French/EU
Package:
- Compliance
- LMS
- LXP
With the challenges of seasonal peaks and one-off events, how will your team recruit staff who are ready to perform, quickly?
This short resource helps your leaders and managers explore strategies for a successful short-term recruitment plan. This plan includes investigating what they’re hiring for, following employment law guidelines, exploring the key challenges faced by various types of venues and successfully interviewing the best recruits.
Language/localisation:
- English/UK
- English/EU
- English/ROI
- English/US
- Spanish/EU
- French/EU
Package:
- LXP
Ensure your venue stands firm against corruption with Anti-Bribery 101. This resource addresses the subtle yet serious nature of bribery, equipping your team with the knowledge to detect early signs, implement effective prevention strategies and react decisively to breaches of conduct. With practical guidance and actionable strategies, they’ll be well-prepared to uphold the integrity and ethical standards of your venue, making a positive impact on your operational security and compliance.
Language/localisation:
- English/UK
Package:
- Compliance
- LMS
- LXP
In the battle against money laundering and terrorist financing, awareness and vigilance are your venue's first line of defence. This resource will educate your team on their responsibilities, the sophisticated methods criminals use and how to spot red flags. By practising decision-making scenarios, your team will enhance their ability to act decisively and maintain the integrity of your operations.
Language/localisation:
- English/UK
Package:
- Compliance
- LMS
- LXP
In today’s digital age, the threat of cyber crime looms large over every venue. This resource delves into the nature of cyber crime, identifies key areas of risk and explores the potential consequences of security breaches. It will empower your team with practical tools and techniques to protect your digital devices and your organisation's networks. Enhance your team’s defensive strategies and your venue’s security with this essential resource.
Language/localisation:
- English/UK
Package:
- Compliance
- LMS
- LXP
Does your venue know how to avoid potentially costly copyright infringements? This resource provides a comprehensive overview of copyright and intellectual property law, so your team are aware of the key aspects of copyright protection and how to safely use external assets. Equip your team with the knowledge they need to avoid common pitfalls and maintain your venue’s professionalism and trust.
Language/localisation:
- English/UK
Package:
- Compliance
- LMS
- LXP
We have partnered with the renowned hospitality health organisation, So Let’s Talk, to offer a suite of nine video podcasts.
- Mental Health
- Cognitive Distortions
- Connection
- Diet
- Financial Health
- Habits
- Language
- Sleep
- Stress - Pressure - Burnout
Language/localisation:
- English/UK
Package:
- LXP
Bite-sized
As part of the LXP package we have added 54 videos to the platform, covering a range of leadership and management topics. Titles are:
- The Plan - Do - Check Process
- Drive Success with Continuous Improvement
- The Line Managers Role in Strategy
- Manage Change with the McKinsey 7-S Framework
- How to do a SWOT Analysis
- Customer Service Parables
- How to Deal with Rude Customers
- How to Spot the Signs of Bullying
- Unconscious Bias
- Neurodiversity in the Workplace
- How to Encourage Diverse Perspectives
- Everyday Cybersecurity
- Project Management for Non-Project Managers
- Agile Project Management Essentials
- The 7 Key Phases of Project Management
- Leaders and Managers as Coaches
- The GROW Model
- Coaching Conversations Dos and Don’ts
- How to Give Feedback Effectively
- The CEDAR Feedback Model
- Leading Change with Kotter’s 8 Step Model
- Resistance to Change
- Quick Tips to Motivate Your Team
- How to Build an Effective Team
- 8 Ways to Manage Team Overload
- Working with Menopause
- Maslow’s Hierarchy of Needs
- How to Resolve Conflict
- How to Delegate Effectively
- How to Develop Personal Accountability
- 7 Tips for Successful Performance Reviews
- Planning to Address Poor Performance
- Four Core Leadership Theories
- Six Steps to Ethical Leadership
- 5 Traits of Successful Leaders
- Learning Curves Video
- Better Learning with Cognitive Load Theory
- Solving Problems with Cause and Effect Analysis
- Simplex Thinking
- Difficult Conversations Dos and Don’ts
- Decision-Making Techniques
- 7 Step Guide to Good Decision-making
- A Guide to Great Goal Setting
- Six Time Management Dos and Don’ts
- Jo Caulfield on How to Engage an Audience
- Seven Ways to Improve Your Memory
- Adapting Your Communication Style
- Top Tips for Better Business Writing
- Top Tips for Negotiating
- Real Influence
- An Overview of Creativity
- 4 Ways to Build Self Confidence
- How to Achieve the Right Work-Life Balance
- Relaxation Techniques
- Managing Stress in Your Team
All videos listed are available in English.
Editable Content
Five of Flow's top compliance courses have been made available to edit via the Evolve authoring tool. These courses are available to customers with both Compliance and a Supported Self-authoring package. Please contact your Customer Success Manager for access.
- Food Allergens Essentials
- English UK
- English EU
- English ROI
- English US
- Food Safety Essentials
- English UK
- English EU
- English ROI
- English US
- Health and Safety Essentials
- English UK
- English EU
- English ROI
- English US
- Fire Safety Essentials
- English UK
- English EU
- English ROI
- English US
- Data Privacy Essentials
- English UK
- English EU
- English ROI