Courses
Knowing and regularly practising the basics of fire safety is crucial in helping your team protect themselves, your guests and your venue from fire. Covering the fundamentals of fire safety best practice, this resource will help your team to recognise how fires start, prevent them from occurring and make safe decisions in the event of a fire.
Language/localisation:
- English/UK
- English/EU
- English/ROI
- English/US
Package:
- Compliance
- LMS
- LXP
You don't need to be an expert to help guests choose the right wine. This resource covers the important basics, so front of house teams can dazzle guests with their wine knowledge. Full of practical tips, it shows how to talk about wine, pair wine with food and address common wine faults.
Language/localisation:
- English/UK + EU
Package:
- LMS
- LXP
Does your hotel put on events that clients and attendees want to return for? Hosting showstopping events is a great way to boost your revenue and raise your profile. Following the team at the Maxi Hotel, learners will learn the key decision-making skills that helps take the effort out of successful event planning. By following tried and tested advice, your team will explore ways to focus on success and identify how to deliver the perfect event.
Language/localisation:
- English/UK + EU
Package:
- LMS
- LXP
Interviews are a great way to create personal, authentic and credible content on a budget. All it takes is a smartphone, some basic equipment and a little bit of know-how. Packed with tips and practical advice, this short resource will show you how to plan, set up and film interviews that will wow your audience.
Language/localisation:
- English/UK + EU
- English/US
Package:
- LMS
- LXP
Bite-sized
As part of the LXP package, we offer a range of bite-sized learning resources will be available to utilise in learners' 'explore learning'. These consist of videos and infographics to support learning pathways.
Videos
- Being an Ally
- Phil Hudson-Evans, Head of Learning and Development for Frasers Hospitality, explains what being an ally means.
- Becoming a Sustainability Champion
- Managing Director at the Sustainable Restaurant Association, Juliane Caillouette Noble, outlines how the role of sustainability champion can work.
- Managing Food Waste More Effectively
- Managing Director at the Sustainable Restaurant Association, Juliane Caillouette Noble, outlines how your venue can manage food waste even better.
- Become a Better Verbal Communicator
- Becoming a great verbal communicator can be challenging. It’s not just what you say, but how you say it. Meet Bob and his colleagues who share seven top tips to improve communication in this snappy animation.
- Using the Right Language
- Thomas Stroppel, Head of Learning and Development at Dishoom, explains the importance of using the right language.
Infographics
- Dealing with Complaints
- Tips to help your learners manage guest complaints in five easy steps and choose the correct responses to different types of complainers.
- How Can I Fix My Coffee?
- Unless you’re an experienced barista, it can be difficult to make the perfect coffee every time. This resource will help learners solve a range of common problems with coffee making, like bitter-tasting coffee or too much or too little foam. This is a handy guide for anyone who makes coffee.
- Preparing for Appraisals (Manager)
- What do managers need in preparing for an appraisal? This resource will show managers the key things to consider to help them lead a great appraisal.
- Preparing for Appraisals (Team Member)
- Want to impress in appraisals? This resource will show your employees how to prepare for their next appraisal.
Curated
As part of the LXP package, we offer a range of curated learning resources will be available to utilise in learners' 'explore learning'. Our team of hospitality and learning experts have carefully curated articles, podcasts and videos.
Titles to include:
- How to Give Better Feedback: Using the SBI Model for Success
- Article
- Active Listening: Hear What People are Really Saying
- Article
- Viewpoint: Worker Mental Health is the Vital Health and Safety Practice Often Overlooked
- Article
- Three Secrets of Resilient People
- Podcast
- How to Level Up Your French Press
- Video
- 3 Ways to Sustainable Bartending
- Video
- How’s It Going? Four Tips To Conquer Your Fear Of Feedback
- Article
- Diversity, Inclusivity and Wellbeing in Hospitality
- Podcast
- Ten Tips to Immediately Improve Service
- Podcast
- How to Improve Consistency
- Podcast
- How to Give Constructive Feedback
- Podcast
- The Art of Small Talk: Being Observant
- Video
- Twelve Phrases That Will Help You Resolve Any Conflict
- Article
- How the Hospitality Industry Can Be Digitally Bolder
- Article
- How Can We Propel the Hospitality Sector Towards Net-Zero?
- Article/Podcast
- What Guests Really Want: A Better Hospitality Experience
- Podcast
- Upgrade Your Customer Service to a First-Class Experience
- Article
- Customer Service for People with Disabilities
- Article
- Resilience in the Workplace: How to Be Resilient at Work
- Article
- Six Tips for Leading Through Conflict
- Article