Courses
Great guest experiences depend on excellent service. It’s up to your staff to recognise and meet your guests’ expectations, so they have a great stay, leave positive reviews and come back for more. Using authentic scenarios, this resource shows learners what excellent customer service looks like - with any guest, at any hotel.
Language/localisation:
- English/UK + EU
- EU Spanish/EU
- EU French/EU
Package:
- LMS
- LXP
Hotels can have a huge impact on the environment and their local community. So, how can you and your hotel be more sustainable? With a few key practices your team can be more eco-friendly, support each other and help your community. This resource is full of practical advice and simple solutions to help you and your team boost sustainability in your hotel.
Language/localisation:
- English/UK
- English/EU
Package:
- LMS
- LXP
A high staff turnover can put a huge strain on you, your team and your hotel. On the other hand, retaining staff will save you time, money, and make it easier to delight guests. So, how can your teams boost retention to get talent to stick around long term? This short resource is packed with practical tips to help you and your team keep staff for longer.
Language/localisation:
- English/UK + EU
Package:
- LMS
- LXP
Recruitment can be a never-ending challenge for hotels. Even without staff shortages, finding suitable candidates can be tough. So, what can your teams do to attract quality talent that sticks around? With a four-step recruitment process, this short resource will help you and your team to identify, attract and then hire the right people.
Language/localisation:
- English/UK + EU
Package:
- LMS
- LXP