Challenges
Does your team deliver perfect coffees every time? This challenge is perfect for all team members who want to polish their barista skills. They will face a series of challenging decisions based on five classic coffees. And, pick up practical tips on improving their drink production, keeping the coffees flowing and your guests smiling.
Language/localisation:
- English/UK + EU
Content Library:
- Compliance
Is your team ready to recommend the best wines for every dish on your menu? This Challenge gives service teams the confidence to make thoughtful wine pairings aimed at impressing guests. Learners will explore wine flavour profiles and common food pairings to make recommendations with increasing complexity. Help your team take their pairing skills to the next level and elevate your guests’ dining experience.
Language/localisation:
- English/UK + EU
Content Library:
- Compliance
Can your team perfectly prepare cocktails? In this challenge, they’ll practise making four classic cocktails, testing out their knowledge of the key steps and ingredients. It’s the perfect short resource for any bartenders looking to boost their cocktail-making confidence and refresh their knowledge.
Language/localisation:
- English/UK + EU
Content Library:
- Compliance
Does your team always recommend the perfect beers for the food on your menu? This challenge is designed to help service teams improve their beer and food pairing skills. Learners will explore popular beer styles, apply essential pairing principles, and tackle real-world guest requests with increasing complexity. Boost your team’s confidence in beer recommendations and elevate the guest experience with this practical challenge.
Language/localisation:
- English/UK + EU
Content Library:
- Compliance
Incase you missed it...
How well can your team identify and respond to hazards in your venue? In this Health and Safety Challenge, your team will review the essentials and help the team at the Slick City Hostel. They will practise making the right decisions to manage risks, like handling hazardous substances and preventing fires, and keep your workplace hazard-free. So, challenge your team to boost their health and safety knowledge and find out if they’re a Challenge Champ, a Determined Contender, or a Developing Dreamer.
Language/localisation:
- English/UK
Content Library:
- Compliance
Does your team always recognise and address food safety in your venue? In this Food Safety Challenge, your team will review essential food safety best practice. By following the team at Belle’s Brasserie, they will practise making the right decisions on the most effective methods for controlling and preventing food contamination and food poisoning, ensuring the wellbeing of your guests. So, challenge your team to boost their food safety knowledge and find out if they’re a Sparkling Sensation, an Aspiring Star or an Unpolished Apprentice.
Language/localisation:
- English/UK
Content Library:
- Compliance
Does your team always recognise and address food allergens in your venue? In this Food Allergens Challenge, your team will review essential food allergens best practice. By following the team at the Quik-Stop Diner they will practise making the right decisions identifying allergens, preventing cross-contact, and ensuring the wellbeing of your guests. So, challenge your team to brush up on their food allergens knowledge and find out if they’re a Top Performer, a Promising Protege or a Developing Apprentice.
Language/localisation:
- English/UK
Content Library:
- Compliance
Is your team prepared to deliver outstanding guest service under any circumstances? With this Guest Service Challenge, your team will refine their service skills through practical, real-world scenarios, helping Annetta impress guests at the Urban Vine’s exclusive event. They'll practise managing unexpected mishaps, mastering proactive guest engagement and working effectively in a team.
Language/localisation:
- English/UK + EU
Content Library:
- Compliance
Does your team always focus on sales in your venue? In this Service that Sells Challenge your team will review their sales techniques. By following the team at the Maxi Hotel, they will practise making the right decisions as an effective and confident salesperson, using the correct sales techniques to recognise sales opportunities and successfully upsell to their guests. So, challenge your team to polish their sales skills and find out if they’re an Ace Advisor, a Competent Candidate or a Prospective Recruit.
Language/localisation:
- English/UK + EU
Content Library:
- Compliance
How well do your team deal with conflicts? In this Conflict Resolution Challenge, your team will hone their trouble-shooting approach through practical, real-world guest scenarios, helping the team at The Seagrass Beach Resort navigate a challenging opening weekend. So, challenge your team to boost their problem-solving prowess and discover if they'll achieve the status of Tactful Trouble-Shooter, Promising Peacemaker or Developing Diplomat.
Language/localisation:
- English/UK + EU
Content Library:
- Compliance