The service your teams provide makes all the difference to your guests. Through authentic examples, learners will practice delivering the perfect guest journey, from first impressions to dealing with complaints. This resource will help learners exceed the needs and expectations of different types of guests, to deliver outstanding service at your venue. Perfect for all front-of-house teams.

With manual handling a leading cause of workplace injuries, this essential resource can help to reduce incidents and promote the safety of your team. It will help team members identify risks, use safer techniques and make better decisions when faced with manual handling. Empower your team with the knowledge and skills to tackle manual handling tasks safely and confidently.