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Flow Learning Compliance Update

We’re always reviewing our content to offer tips on industry best-practice and that it’s aligned with changes in legislation. So, we’ve identified some amends to our core content and we're ensuring the look and feel adheres to WCAG 2.1 AA standards in preparation for the EU Accessibility Act 2025.

Here’s a list of resources and the regional versions that will be updated:
  • Staying Safe and Sound - UK
How will it work?

We will be switching the courses in our core content library to the new versions on December 11th. This will be done globally so you won’t need to do anything in Mapal One.

Once we’ve done this, all new learners will automatically see the new updated version. Any learners marked as ”in progress” before the switch date will continue to see the older version of the course, unless their progress is reset.

Will this influence my compliance status?

No, both the current versions and the newly amended versions are in line with all current legislation. Our amends are more in line with best practice advice, and you can see them in the list below. If you’d like more information, please contact your Customer Care representative.

What if I have a scorm only or custom branded package?

If you have a scorm only or custom branded package that includes one of the listed core resources, your Customer Care representative will contact you directly with an individualised timeline for updating and switching your versions.

We’ll perform these updates automatically, but please inform your Customer Care representative if you don’t want them applied to your versions. Bear in mind that if you choose not to apply the updates the relevant endorsements may be affected.

Here’s a summary of the content amends:
Additional best practice guidance for safeguarding vulnerable people in line with WAVE training

Resources: 

  • Staying Safe and Sound - UK

Rationale:

  • Due to customer feedback and the recent focus on Ask for Angela in the media, we have enhanced our guidance on how to safeguard vulnerable people within a hospitality venue. 
  • We have also amended language in 'The Bottom Line' summary and created a new link for further WAVE training at the end of the resource.
Explicit references to Ask for Angela and Ask for Clive initiatives

Resources: 

  • Staying Safe and Sound - UK

Rationale:

  • Due to customer feedback and the recent focus on Ask for Angela in the media, we have amended language and added explicit references to the Ask for Angela and Ask for Clive initiatives.
  • We have also included how to respond when a guest asks for Angela or requests help from the venue team.
  • This guidance is referenced in the 'The Bottom Line' summary and links at the end of the resource.
Amended language and links on the 'Keep it Going' page

Resources: 

  • Staying Safe and Sound - UK

Rationale:

  • Based on customer feedback, we amended language on the 'Keep it Going' page to refer learners to their internal processes first.
  • We also created additional links to helpful resources and relevant support organisations that help safeguard vulnerable people.
Here’s a summary of the accessibility amends:
Amended the look and feel to ensure colour contrast was within standards

Resources: 

  • Staying Safe and Sound - UK

Rationale:

  • Based on standard: WCAG 2.1, 1.4.3 Contrast (Minimum) (Level AA)
Prepared GIF items to be paused

Resources: 

  • Staying Safe and Sound - UK

Rationale:

  • Based on standard: WCAG 2.1, 2.2.2 Pause, Stop, Hide (Level A)
Updated alt and aria labelling throughout

Resources: 

  • Staying Safe and Sound - UK

Rationale:

  • Based on standard: WCAG 2.1, 1.1.1 Non-text Content (Level A)
Ensured all video transcripts were included in the transcript function, for ease of use of screenreaders and the language support tool

Resources: 

  • Staying Safe and Sound - UK

Rationale:

  • Based on standard: WCAG 2.1, 1.1.1 Non-text Content (Level A)