Mapal bridges gaps in hospitality safety training
In the ever-evolving hospitality industry, ensuring the safety and well-being of customers and staff is of paramount importance.
Recent reports have highlighted some concerning gaps in safety learning and implementation, particularly in relation to initiatives like the Ask for Angela scheme and the increasing prevalence of drink spiking incidents.
While these initiatives aim to offer a lifeline to individuals who feel threatened, the execution in some venues has been called into question, highlighting a critical need for enhanced, more consistent training in the sector.
Gaps in safety training: The need for immediate action
A recent undercover investigation by BBC revealed a significant flaw in how the Ask for Angela safety initiative is being executed in pubs, bars and clubs across the UK. The scheme, designed to provide a discreet way for customers, particularly women, to seek help when feeling unsafe, has been poorly implemented in many establishments.
Staff at several venues, including major chains, failed to recognise the code word “Angela”, leaving vulnerable customers without the protection they needed in potentially dangerous situations.
This investigation shines a light on the ongoing issue of inconsistent training and the impact it has on the safety of patrons.
The Ask for Angela initiative is just one example of a growing need for specialised safety learning in hospitality. Beyond personal safety issues like harassment or spiking, staff need to be equipped to handle a range of potentially dangerous situations that can arise in busy environments.
How Mapal’s learning module supports comprehensive safety
In response to the gaps identified in the industry, Mapal has updated its Staying Safe and Sound learning module to better support venues in safeguarding their guests and staff.
This updated module provides a comprehensive, holistic approach to safety in hospitality, offering explicit guidance on a range of initiatives designed to protect vulnerable individuals.
Alongside Ask for Angela, Mapal’s updated training now references key resources such as the Ask for Clive initiative and the Welfare and Vulnerability Engagement (WAVE) course.
Aligning with these initiatives helps to create a more inclusive, responsive and safe environment for all.
These initiatives are just part of a broader movement toward creating safer spaces for all patrons in the hospitality sector. To support this shift, it’s essential that staff are not only familiar with the policies in place but also know how to act when situations arise.
Key features of the updated Mapal learning module
- Enhanced safeguarding guidance: The updated version of Staying Safe and Sound includes detailed best practices for safeguarding vulnerable people.
Staff are taught how to recognise signs of vulnerability and how to respond when a guest asks for help. The module includes practical steps such as escorting guests to safety, calling for transportation, or notifying authorities when necessary.
- Comprehensive coverage of safety protocols: In addition to the Ask for Angela and Ask for Clive initiatives, the module offers guidance on a range of other safety issues, ensuring that staff are equipped to handle everything from harassment to emergencies.
This comprehensive coverage helps to ensure that venues are truly safe spaces for all patrons.
- Real-world scenarios and response protocols: The updated learning incorporates practical, real-world scenarios that demonstrate how to manage safety concerns effectively.
These scenarios help staff build confidence in responding to situations, ensuring that they are not only aware of safety protocols but also prepared to implement them immediately when required.
- Improved accessibility: Mapal has made significant updates to ensure that the learning module meets the latest accessibility standards (WCAG 2.1 AA).
This includes better colour contrast, updated alt-text for videos and the inclusion of transcripts, ensuring that all staff, regardless of their needs, can access and benefit from the learning.
A step towards a safer hospitality environment
The safety of both customers and staff in the hospitality industry cannot be left to chance.
With incidents like harassment and personal safety concerns becoming more prevalent, it’s crucial that venues provide consistent, effective learning to prepare their teams to handle these issues. Mapal’s updated Staying Safe and Sound learning module is an essential tool in ensuring that staff are equipped to recognise risks, respond appropriately and keep their venues safe.
Mapal is proud to play a role in this shift, providing a modern, comprehensive solution that empowers venues to protect their customers and staff, ensuring a safer and more supportive environment for all.
