Webinar Creating teams that feel valued
Appreciation is more than a nice-to-have. In hospitality, it shapes confidence, drives engagement and directly influences whether people choose to stay.
On Tuesday 16th December, join Moira Smith (Mapal) as she sits down with Alex Guilford (Urban Pubs & Bars) to discuss how Urban Pubs brings appreciation and recognition to life across their teams, and the impact this has on engagement and retention.
What to expect
🧡 What appreciation really looks like in hospitality
Hear how Urban Pubs brings appreciation and recognition to life day-to-day - beyond the simple “thank you”.
🗣 Helping people feel heard and supported across sites
Discover how Alex and the team build connection across roles and locations, ensuring every employee feels included and listened to.
📈 What truly drives appreciation
Explore how development opportunities, training, progression and supportive managers help people feel invested in and motivated.
🔁 The retention impact
See how a strong culture of appreciation shows up in engagement, behaviour and long term commitment.
Alex Guilford
Learning and Development Coordinator, Urban Pubs & Bars
Moira Smith
Onboarding Consultant, Mapal
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