What issues are you facing right now? "Ensuring that new staff have a positive employee onboarding experience"

“Enhancing the customer experience via solid onboarding and retention”

Why a good employee onboarding experience can increase staff retention

First impressions are crucial in determining whether a new hire will stay in your company, or not. And the faster they feel welcome in their new role and team, the quicker they will be able to bring value to your brand and enhance the customer experience.

Failure to increase retention harms your business sustainability

Research estimates that losing an employee can cost from six to nine months of their salary. So, it makes sense to invest in retaining them to reduce your recruitment costs and protect profit margins.

High staff turnover has always been characteristic of the hospitality industry. However, the persistent staff shortages we are experiencing make increasing staff retention even more important.

If you don’t have a solid onboarding strategy, coupled with an engaging learning and development plan and opportunities for progression, employees are unlikely to stay in your business for long. The result will be higher recruitment and training costs, inconsistent service and standards which will eventually lose you customers.

How can Mapal help you increase staff retention?

In general, streamlining your processes and offering your team easy-to-use, mobile-first tools will always give them a better employee experience. And this is vital when dealing with younger generations.

Mapal offers a suite of mobile-friendly hospitality software for all our back-office management needs, although the following are particularly designed to help you increase employee retention.

Flow Learning: Flow’s learning and development platform integrates with your HR systems and enables you to provide a seamless and engaging onboarding process. Use its learning modules and career progression features to help your team excel in the longer term.

Engagement: Give new employees a warm welcome by introducing to your entire team through Engagement’s communication channels. Keep them in the loop with news, check in via pulse surveys and give them the chance to give and receive peer recognition – a real motivator!

Compliance: Our digital daily checklist app helps new team members get into the swing of daily operational tasks, without needing extensive training to learn the ropes. They quickly gain confidence and can quickly become productive, and your managers save time: a win-win for all!

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