Successful onboarding of hospitality talent
Rebuilding a happy team to guarantee customer satisfaction.
Watch Richard Leverton, Learning & Development Manager, at Whitbread sharing actionable insights to help you design your onboarding programme. He'll also offer advice on giving your new employees the best possible start in their new role and how this will be transferred to an excellent guest experience.
Elly Johnston in conversation with:
Richard Leverton, Learning & Development Manager, Whitbread
- Identifying and communicating needs
- Creating effective role-specific onboarding programmes
- Connecting onboarding to customer experience
- Measuring onboarding return on investment
- The impact of the ‘Tiny Noticeable Things'