Webinar banner with Flow Learning by MAPAL logo and the text: Relaunch ready: reopening in sight on a dark gradient background with abstract shapes.

Watch the panel discussion where hospitality industry executives share how their team has been preparing for the reopening these past months and what are the immediate plans for the reopening of their venues this spring. The webinar was organised in conjunction with the Institute of Hospitality.

Speakers:

Hayley Kyle, Director of Customer Success UK, Mapal Group in conversation with:

  • Bobby Davis, Chief People Officer, Almarose Hotels and Resorts
  • Gavin Smith, Managing Director, Pizza Pilgrims
  • James Nye, Managing Director, Anglian Country Inns
  • James Godwin FIH, Resources & Administration Director, Harbour Hotels

Discussion topics:

  • Preparing for reopening
  • Plans for the immediate future
  • Re-engaging your furloughed team
  • Onboarding effectively at scale for service and operational excellency

CONTRIBUTORS AND GUESTS ON THIS WEBINAR

A woman with long blonde hair, wearing a yellow top, smiles at the camera against a dark, blurred background.

Hayley Kyle

Director of Customer Success UK, MAPAL Group

A woman with shoulder-length blonde hair smiles outdoors. She is wearing light blue earrings and a light-coloured top, with a blurred background of greenery behind her.

Bobby Davis

Chief People Officer, Almarose Hotels and Resorts

A smiling man with short hair, wearing a jacket and shirt, is pictured indoors with a blurred background.

Gavin Smith

Managing Director, Pizza Pilgrims

A person with short, light brown hair smiles at the camera, wearing a dark jumper. The background shows a cloudy sky at sunset.

James Nye

Managing Director, Anglian Country Inns

A smiling person with short, greyish hair and glasses, wearing a light-coloured shirt, is seen indoors with a blurred background.

James Godwin FIH

Resources & Administration Director, Harbour Hotels

A smiling older man with grey hair and glasses, wearing a suit, stands in front of a window with city lights blurred in the background.

Peter Ducker

Chief Executive at Institute of Hospitality

CONTRIBUTORS TO THIS WEBINAR INCLUDE:

Pizza Pilgrims
Harbour Hotels
Almarose Hotels and Resorts
Anglian Country Inns
Institute of Hospitality