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Report A cultural lever for stronger teams

In hospitality, performance is driven by people who bring energy, patience and care to every shift. Yet one of the most powerful ways to sustain that effort is often treated as optional.

Recognition.

Not as a perk or a feel good extra, but as a cultural lever that shapes how teams perform, connect and stay.

This report explores why recognition is one of the clearest indicators of culture health in hospitality and why it deserves the same attention as onboarding, development and engagement in every people strategy.

Why recognition remains undervalued and what that costs retention and performance
How appreciation signals culture health across sites
The early warning signs leaders can spot through recognition patterns
The operational outcomes recognition directly influences, from shift energy to guest experience
The risks of inconsistent or invisible recognition
How to make recognition a deliberate cultural priority

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