Masterclass How to Build Effective and Scalable Onboarding Processes

Onboarding in hospitality needs to do more than cover the basics, it has to be fast, flexible and people-first. From seasonal hires and Gen Z to returners and head office teams, every group has different needs, and your onboarding needs to keep up.

In this interactive session, XXX from Mapal will walk you through proven strategies for building effective, scalable onboarding processes across roles and locations. Throughout the webinar, CCC from QHotels will share first-hand experiences and practical takeaways from their own journey to improve onboarding—from preboarding and culture-building to engaging different staff types.

Here’s what we’ll cover:

How to engage new hires before day one through preboarding that builds early commitment
Ways to deliver tailored onboarding for Gen Z, returners, seasonal staff and roles across FOH, BOH and HQ
Techniques for embedding culture and values from the start using leadership messaging and tone of voice
Approaches to building scalable processes that flex across roles and locations without sacrificing consistency
How Mapal’s digital tools streamline onboarding while maintaining a personal, people-first experience

If you're an HR or L&D professional in hospitality, this is your opportunity to learn what works, from both the tech side and the operator side.

👉 Reserve your spot now and learn how to make onboarding your competitive advantage.

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