MasterclassBoosting performance in hospitality with behavioural science

In the highly anticipated second episode of our collaboration with BEHAVES Academy, we’re taking you deeper into the power of behavioural science and its game-changing impact on hospitality training.

Shelley Hoppe and Bethany Paterson are back with fresh insights, showing how behavioural principles can make training more engaging, motivating and effective. After the overwhelming response to Shelley’s first episode, we just couldn't resist having her back to share even more strategies that will truly transform your learning programmes.

Watch now to (with time stamps):

• Unleash the power of behavioral scienceto supercharge your training programs and boost staff engagement (starts at 05:15)

• Learn how to design impactful scenarios that drive real behavior change and improve performance (starts at 12:30)

• Find out how small design adjustmentscan have a massive effect on learning outcomes and retention (starts at 20:00)

• Get creative with reward and recognition strategiesto motivate and inspire your teams (starts at 25:40)

• Discover how data-driven insightscan help you tailor content and make smarter training decisions (starts at 30:10)

Like this content?

Click here to watch episode 1 of the BEHAVES Academy and Mapal webinar, Learning by design: Using behavioural science to engage hospitality staff.