Report Reset, refresh and rebuild
In hospitality, the pace rarely slows. But January comes close.
It’s the one moment in the year when rotas ease, service quietens and leaders finally have the headspace to step back from day to day operations.
That pause matters.
Used well, January is not downtime. It is design time.
The operators who use it to reflect on peak season, refresh learning and rebuild confidence do not just recover from December. They create momentum that lasts all year.
Featuring practical insights from Abbie Macpherson, Head of Digital Design, this report shows how to turn festive season experience into learning that feels relevant, engaging and easy to apply on the job.
- Capture real team insight from peak season
- Refresh learning content without starting from scratch
- Build short, mobile first training that fits around service
- Simplify learning systems and reduce friction
- Set a stronger learning rhythm for the year ahead
Abbie MacPherson
Head of Digital Design
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