Learning & Development
An LMS designed for hospitality.
Our leading training software, simplifies onboarding, content creation and enables career development so you can build and retain a team ready to deliver 5-star service.
Features
Core capabilities
Our strengths
What makes us powerful
Capabilities
What we can do
eLearning
Training courses, bite-sized learning, workbooks. Whatever your team needs to onboard effectively and stay compliant, all in one place so they can’t miss it.
Workbooks & Collections
Whether updating seasoned team members or onboarding new starters, deliver training in comprehensive, straightforward and engaging modules.
Knowledge checks
Ensure team members aren’t just going through the motions, but retaining information with quick, targeted quizzes.
Recipe cards
Easy to access recipe and allergen information so your team is confident enough to answer any question thrown their way.
Bite-sized learning
Choose from our library of off-the-shelf learning, created by us, for hospitality or upload your own content in a variety of engaging media formats.
Training calendar
Make it easy for employees to know what training they need to do and when to reduce missed deadlines and safeguard learning time in busy schedules.
Realplay
AI-powered roleplay to ensure your teams are ready for any challenge thrown their way. Customise scenarios to your business so teams feel confident handling guest experiences before they happen.
Content & authoring
Whether we do it, or you do, content is easy to create and deliver to teams across sites, in multiple languages, ensuring consistency.
Compliance modules
Making sure teams are up to date on health and safety standards has never been easier with compliance modules created specifically for your hospitality market.
External training, curated content & external links
Training happening offsite by a third party? No problem. Add it to calendars and upload certificates to keep everything in one place.
Content services
Leave it to us. We’ll compile additional external learning resources, and our algorithms will target according to individual profiles.
Mapal studio
Generating your own content has never been easier with Mapal Studio. This powerful AI tool creates engaging, multilingual training courses in minutes.
Evolve
Complete control over super customisable content creation that’s perfect for juggling multiple brands.
Career development
Appraisals, competencies, career mapping and succession planning all in one place where both you and your team can track progress towards career goals.
Appraisals & Mapping
Develop clear career paths so your team knows they have a future – and how to get there, making appraisal time a breeze, no matter how often you have them.
Goals
Make employee career goals easier to achieve with clear benchmarks and tracking so your superstar team members can grow with you.
Competencies
Successfully upskill your team members so you can prepare them for their next role within your business.
Succession planning
Make it easier to fill employment gaps internally by prepping your next great manager from day one.
Compliance & Reporting
Assign mandatory learning and monitor progress to ensure your team is always compliant. All from a simple dashboard.
Automated refresher training
Training is rarely a one-off. Assign training at whatever cadence you need and your teams will be automatically notified when it’s time to refresh.
Compliance leaderboards
Encourage team members to finish their compliance training on time and beat their personal scores keeping learning fun and engaging with some friendly competition.
Completion dashboards
See who has completed what across all your sites with ease. Real-time, high-level reports with one click at a site or employee level.
Our strengths
Made to work hand in hand
Mapal OS solutions
A perfect match
Find the ideal solution for your business with one of our bundles, tailored to different needs
Flow Learning
Essentials
Everything you need to be compliant and train your team, with room to grow.
• Bespoke branded platform
• Complete compliance library
• Knowledge checks and collections
• Reporting and visibility over multiple sites
Flow Learning
Advanced
Comprehensive solution to transform your staff and customer experiences.
Everything in essentials +
• Complete hospitality learning library
• Enhanced learning including: digital workbooks, blended learning and bite sized content
• Recipe cards and gamified learning challenges
• And more
Flow Learning
Excellence
Full employee experience platform to innovate and redefine team engagement and accelerate talent management
Everything in advanced +
• Career mapping to inspire your team to grow
• Manage feedback with appraisals
• Measure goals and key performance metrics
• And more
Our platform
Discover
Mapal OS
Mapal OS powers hospitality with industry-specific intelligence. Automation streamlines your operations and AI helps you run smarter – at any scale.
- One stop shop for all your admin and setup
- Shared data for deeper intelligence
- AI where and when you need it
- Mobile, tablet and desktop compatibility
Mapal turns operational gaps into opportunity with an integrated SaaS platform, powered by AI and purpose-built for the hospitality sector.
One-stop-shop for managers, including a lite version of everything they need to perform their daily tasks.