Mapal one
Mapal One
One app for training, communication, community, news, schedules and daily tasks. At a desk or on the go, we’ve got your hospitality team covered.
Our strengths
What makes it powerful
A global hospitality leader
Our impact
+
100
k
sites across 40 countries
+
1.5
B€
In spend managed
+
19
years
Hospitality experience
+
1
M
Hospitality employees supported globally
Features
How it helps you
Mapal One simplifies your tech stack and risk by bringing several capabilities into a single app. Enhance your workspace and boost personal everyday productivity – from learning to checklists to personal shout outs – it’s all in the palm of your hand.
Team Management
Manage your shifts
Staff can track upcoming shifts, past workdays and real-time updates. Teams can manage their shift requests choosing to accept or reject them in the app without risking coverage or quality.
Request absences and holidays
Your pre-set approval and scheduling workflows ensure staff receive instant confirmation when they request holidays and absences in app.
Clock in and out
No extra devices needed! Teams can clock in and out directly from their mobile, ensuring consistent attendance and time keeping, whether you’re in the office or working remotely.
Store documentation
Staff can store their important documents secure and organised in the app. Ensuring their paperwork is always close at hand.
Learning & Development
Required & Recommended Training
Whether onboarding as new starters, becoming a new manager or undertaking yearly compliance training, the pathways are clear and easy to follow. Recommend and required modules show everyone what they need to do, and when, making sure your entire team is up to date.
Collections & Knowledge Checks
Keeping related trainings easy to find is essential if you want them completed. Collections help guide your employees through their learning, so you don’t have to. Knowledge checks make sure they’ve understood and retained the information, ensuring they have what they need to succeed in their roles.
Gamification
Leaderboards and learning challenges keep team members engaged and make training fun. Friendly competition and motivation to do additional learning to beat their personal best scores is only a touch away.
Career Development
Employees want to know they have a future. You need to succession planning to find your next great manager and keep talent in house. It all comes together in Mapal One enabling staff to see exactly what they need to do to achieve their career goals.
Refresher learning
Learning is ongoing in hospitality. Teams stay sharp with automatically assigned, easy to access review exercises so they stay confident and don’t forget important information.
Engagement
Communication
Communication is key. Keep your teams connected on a safe, organised, easy-to-use platform specially designed for hospitality teams. Your employees can communicate securely and efficiently across locations or just specific teams.
360 Feedback
Whether it’s survey responses, notes from manager check-ins or shout outs, easily gather all feedback and progress in one place so you’re ready when performance review time comes to help future-proof your talent pipeline.
Customer Reviews
Employees aren’t the only ones whose engagement helps your business. Encourage customers to leave feedback or reviews on employee performance via quick surveys and capture their data in the process.
Recognitions
Who doesn’t love to feel recognised? Make building a recognition-rich culture easy by enabling your teams to shout each other out. Instantly recognise outstanding performance to reinforce positive behaviours and boost morale.
Discover our apps
Mapal OS in action
Javier
Frontline employee
- Joins Fast Burger and completes onboarding through Mapal One
- Checks shift schedules, performs daily tasks via digital checklists
- Gives and receives peer feedback, tracks his development
- Uses interactive, TikTok-style learning content on the go
- Feels connected, motivated and aligned with the brand from day one
Mapal gives Javier clarity and purpose.
Mapal OS solutions
What we offer
focused on
People
Inspire confident, compliant teams who learn, grow and engage.
From day one, deliver standout service and memorable guest experiences, across every site and service.
focused on
Operations
Bring all inventory cost and risk drivers together.
From inventory to waste and compliance, gain full visibility, reduce costs and protect margins with standardised operations.
focused on
Intelligence
Take control of staffing, time and labour costs.
From smart scheduling to last-minute changes, cut stress and disruption to let everyone focus on great guest experiences.
Mapal Manager
Manage your people with our easy-to-use app giving you access to the features in Workforce you need most without needing to be in front of a computer.
Our strengths
What makes it powerful
Tangible ROI at every step
Measurable impact
+
22
%
Employee retention in 6 months
–
30
%
Admin time on scheduling
–
18
%
Food waste
+
35
%
SOP compliance
People management
Staff on Shift
Get visibility over your workforce by seeing who is on shift at a selected location in real time.
Shift Finder
Publish available shifts directly to the employee app, Mapal One, so that team members can accept open shifts with ease, ensuring there are no service gaps.
Absences
View current absences as well as requests submitted through Mapal One. See if they are due to illness or vacation and manage them in real time.
Requests
View absence requests that employees submit through Mapal One so you have transparency over your workforce across all locations.
Rota
View rotas for specific locations. See which employees worked on particular days and use filters to navigate through employee schedules.
Analytics management
Sales analytics
Get a comprehensive view of your sales performance and customer metrics so you can make data-driven decisions. Save and access scenarios so you can quickly visit the reports and dashboards you use most.
Discover our apps
Mapal OS in action
Javier
Frontline employee
- Joins Fast Burger and completes onboarding through Mapal One
- Checks shift schedules, performs daily tasks via digital checklists
- Gives and receives peer feedback, tracks his development
- Uses interactive, TikTok-style learning content on the go
- Feels connected, motivated and aligned with the brand from day one
Mapal gives Javier clarity and purpose.
Mapal OS solutions
What we offer
focused on
People
Inspire confident, compliant teams who learn, grow and engage.
From day one, deliver standout service and memorable guest experiences, across every site and service.
focused on
Operations
Bring all inventory cost and risk drivers together.
From inventory to waste and compliance, gain full visibility, reduce costs and protect margins with standardised operations.
focused on
Intelligence
Take control of staffing, time and labour costs.
From smart scheduling to last-minute changes, cut stress and disruption to let everyone focus on great guest experiences.