Mapal one
Mapal One
One app for training, communication, community, news, schedules and daily tasks. At a desk or on the go, we’ve got your hospitality team covered.
Our strengths
What makes it powerful
Trusted by top global brands, we turn good operators into great ones. With greater clarity and control, you can run smoother shifts, scale to new sites and deliver 5-star service, every service.
Tangible ROI at every step
Measurable impact
+
22
%
Employee retention in 6 months
–
30
%
Admin time on scheduling
–
18
%
Food waste
+
35
%
SOP compliance
Features
How it helps you
Mapal One simplifies your tech stack and risk by bringing several capabilities into a single app. Enhance your workspace and boost personal everyday productivity – from learning to checklists to personal shout outs – it’s all in the palm of your hand.
Team management
Manage your shifts
Staff can track upcoming shifts, past workdays and real-time updates. Teams can manage their shift requests choosing to accept or reject them in the app without risking coverage or quality.
Request absences and holidays
Your pre-set approval and scheduling workflows ensure staff receive instant confirmation when they request holidays and absences in app.
Clock in and out
No extra devices needed! Teams can clock in and out directly from their mobile, ensuring consistent attendance and time keeping, whether you’re in the office or working remotely.
Store documentation
Staff can store their important documents securely and organised in the app. Ensuring their paperwork is always close at hand.
Learning & development
Required & recommended training
Whether onboarding as new starters, becoming a new manager or undertaking yearly compliance training, the pathways are clear and easy to follow. Recommend and required modules show everyone what they need to do, and when, making sure your entire team is up to date.
Collections & knowledge checks
Keeping related trainings easy to find is essential if you want them completed. Collections help guide your employees through their learning, so you don’t have to. Knowledge checks make sure they’ve understood and retained the information, ensuring they have what they need to succeed in their roles.
Gamification
Leaderboards and learning challenges keep team members engaged and make training fun. Friendly competition and motivation to do additional learning to beat their personal best scores is only a touch away.
Career development
Employees want to know they have a future. You need succession planning to find your next great manager and keep talent in house. It all comes together in Mapal One enabling staff to see exactly what they need to do to achieve their career goals.
Refresher learning
Learning is ongoing in hospitality. Teams stay sharp with automatically assigned, easy to access review exercises so they stay confident and don’t forget important information.
Engagement
Communication
Communication is key. Keep your teams connected on a safe, organised, easy-to-use platform specially designed for hospitality teams. Your employees can communicate securely and efficiently across locations or just specific teams.
360 Feedback
Whether it’s survey responses, notes from manager check-ins or shout outs, easily gather all feedback and progress in one place so you’re ready when performance review time comes to help future-proof your talent pipeline.
Customer reviews
Employees aren’t the only ones whose engagement helps your business. Encourage customers to leave feedback or reviews on employee performance via quick surveys and capture their data in the process.
Recognitions
Who doesn’t love to feel recognised? Make building a recognition-rich culture easy by enabling your teams to shout each other out. Instantly recognise outstanding performance to reinforce positive behaviours and boost morale.
Effective onboarding
“Our key driver was to create a new way to assess and onboard staff, amid the pandemic, that will now not only help reshape the way we do things now, but also for the future. Flow Learning and the products they offer have helped us to do that. We are excited to continue the L+D journey with them, to create something truly market-leading”
User friendly solutions
“Compliance is so user-friendly, and now each site has a concise list of procedures that are relevant to them. I love how the MAPAL team is really open to ideas, to help us improve the solution to best suit our needs.”
Fast and swift software
“Compliance is a fast and swift software that helps me ensure all employees know what to do, and how to do it. The meetings and audits feature is invaluable as we do around 500 audit per month. Now, I can do them all centrally, instead of one by one saves us a lot of time and money.”
Transformative onboarding and learning.
“Moving from a purely classroom-based training process to a blended proposition with digitisation of courses, assets and resources really supported us onboard and upskill the teams to the high standards that we expect of the best learning solutions to our teams.”
Unified compliance and goals.
“Compliance is a great tool. It ensures we stay compliant as an organisation and gets everyone moving in the same direction, working towards the same goals. That’s vital in any organisation.”
Discover our apps
Mapal OS in action
Javier
Frontline employee
- Joins Fast Burger and completes onboarding through Mapal One
- Checks shift schedules, performs daily tasks via digital checklists
- Gives and receives peer feedback, tracks his development
- Uses interactive, TikTok-style learning content on the go
- Feels connected, motivated and aligned with the brand from day one
Mapal gives Javier clarity and purpose.
Mapal OS solutions
What we offer
focused on
People
Inspire confident, compliant teams who learn, grow and engage.
From day one, deliver standout service and memorable guest experiences, across every site and service.