Our solutions

Culture suite
Learning management & engagement platform for hospitality.

A leading learning management system and secure engagement platform to help keep people longer and standards high. Build engaged hospitality teams that protect your brand and power your growth.

A digital dashboard displays employee recognition, reviews, net sales statistics, and options to give recognition. It features a profile picture, bar and pie charts, feedback, and sales figures. The interface uses purple and white tones.

Challenges

People challenges we solve

Get new starters guest-ready faster and keep top talent onboard with workflows that build skills, boost morale and protect your business

Accelerate the path to high performance

Onboard and upskill staff quickly with role, site and language-specific processes that keep everyone from seasonal hires to star performers compliant and consistent.

Build futures for your brand champions

Identify and unlock development opportunities for your team. Serve up proven training, bitesize content and refreshers across the whole employee lifecycle to build empowered teams that embody your brand.

Turn engagement into retention

Make culture your competitive edge with engagement and feedback tools that create a community your people want to stay a part of.

Flow Learning

Learning & Development

A desktop screen shows a learning management system with a list of learners and modules. Next to it, a mobile screen displays an online module about personal hygiene guidelines, featuring a chef in a kitchen.
A digital interface displays a training module creation tool, showing sections for generating a food safety lesson, uploading attachments, a progress bar, and an example of prompts related to food safety and communication skills.
A tablet and smartphone display a Career mapping page for kitchen roles, showing job levels, career paths, and profile cards in a clean, modern interface with purple accents.
A dashboard shows a compliance overview table with employee names, emails, compliance titles, and statuses. A pop-up leaderboard on the right highlights the top three employees with their photos and compliance percentages.

eLearning

Equip your hospitality team with all the compliance, development and blended learning they need to perform – online or in person, from new starters to seasoned pros.

Content & authoring

Automatically deliver the right learning to the right person. Create yourself, with powerful AI tools, or source content, then match it to individual profiles based on their role and needs.

Career development

Create clear self-service progression paths for your team members and take the pain out of succession planning. Support your next star performer, manager or server of the week.

Compliance & reporting

Get instant visibility across your operation. From high-level exec views to site-level or staff-specific insights, real-time reporting lets you drill down into performance with a single click.

Engagement

Engagement & Feedback

A desktop and mobile view of a communication platform show message drafting on the left and a chat conversation on the right, both with clean, white interfaces and organised layouts.
A computer screen displays a job satisfaction survey interface showing participant names, survey progress bars, and a pop-up with completion stats for team experience and workplace culture surveys.
A digital interface displays employee recognition stats with profile pictures, messages of appreciation, and a form for giving recognition, including options like teamwork and customer success, on a light purple background.
A digital employee profile interface displays data for Javier Mariscal, including personal information, employment details, and a profile photo. Panels feature tabs like Employee data and editable fields tailored for hospitality training software integration.

Internal communications

Keep your teams connected, informed and engaged. Share updates, spark ideas and build culture in secure, dedicated forums and chat channels.

Surveys

Create random pulse surveys, request informal feedback through reviews for employees, monitor engagement and conduct offboarding surveys.

Recognition & motivation

Encourage colleagues to praise their teammates’ efforts and identify opportunities for internal promotion. 

360 feedback

Gather all feedback and progress in one place so you can remain agile when performance review time comes.

Add-ons

Expand your capabilities

Looking for digital checklists to keep your team on track, or the ability to manage your online reviews and reputation? We’ve got you covered.

Compliance

Stay up-to-date and compliant so you’re ready for any audit. Manage deviations and cut the risk of compliance tasks falling through the cracks and spot issues before they become emergencies.

Reputation

Manage customer reviews and protect your brand so you can deliver the same standout service at every site and shift.

Support & onboarding

We’re here
for you

Integrations

Mapal provides off-the-shelf integrations to all your other systems, plugging in seamlessly to your preferred tech stack.

Onboarding

Stay in charge and see value faster with many self-service options and quick access to our experts for everything else.

Support

Get best practice guidance from our industry experts, how-to guides, insights, peer events and in-app knowledge bases.

Mapal OS solutions

A perfect match

Find the ideal solution for your business with one of our bundles, tailored to different needs

CULTURE SUITE

Essentials

Everything you need to be compliant and train your team, with room to grow.

• Bespoke branded platform

• Complete compliance library

• Knowledge checks and collections

• Reporting and visibility over multiple sites

CULTURE SUITE

Advanced

Comprehensive solution to transform your staff and customer experiences.

Everything in essentials +

• Complete hospitality learning library

• Enhanced learning including: digital workbooks, blended learning and bite-sized content

• Recipe cards and gamified learning challenges

• And more

CULTURE SUITE

Our platform

Discover
Mapal OS

Mapal OS powers hospitality with industry-specific intelligence. Automation streamlines your operations and AI helps you run smarter – at any scale.

  • One stop shop for all your admin and setup
  • Shared data for deeper intelligence
  • AI where and when you need it
  • Mobile, tablet and desktop compatibility

Our employee app, Mapal One, has everything your teams need to succeed. From making training easier to complete on the go to boosting communication to accepting extra shifts or requesting time off – they have it all, right in the palm of their hand. 

One-stop-shop for managers, including a lite version of everything they need to perform their daily tasks.