AI in Mapal
Navigate your daily grind with a guide that highlights what matters, and accelerates onboarding and decisions giving you clarity whenever hospitality demands more from you.
Challenges
Opportunities
from complexity
Complex back-of-house chaos drains time and energy – damaging margins, stressing teams and making exceptional service feel out of reach every single day.
Even experienced managers need better tools to succeed in today’s environment
Capabilities
AI enhanced learning
Our new AI tools within Flow allow you to take your training to the next level with AI-powered content creation through Mapal Studio and custom, realistic roleplay with Realplay.
AI Assistant
Take Me To
Speed up finding and using applications
Smart Analysis
Turn dashboards into actionable intelligence
Always get the most from your Mapal OS applications
Gen AI
AI generate: News & Surveys
Kickstart your survey and news creation with simple prompts
Ramp up your course creation, without sacrificing quality
Practice real-life hospitality scenarios before they happen so your teams are always prepared
Key features
Top features with gen AI
Custom surveys
AI in Mapal enables you to create the exact surveys you need, fast so you can gain the insights that matter to you – and act on them.
Cross business analysis
AI in Mapal helps join the dots between Reputation and other Mapal applications to give you unique cross-functional intelligence on how training, compliance and standards impact customer reviews.
Workbooks & Collections
Whether updating seasoned team members or onboarding new starters, deliver training in comprehensive, straightforward and engaging modules.
Mapal studio
Generating your own content has never been easier with Mapal Studio. This powerful AI tool creates engaging, multilingual training courses in minutes.
Our platform
Discover
Mapal OS
Mapal OS powers hospitality with industry-specific intelligence. Automation streamlines your operations and AI helps you run smarter – at any scale.
- One stop shop for all your admin and setup
- Shared data for deeper intelligence
- AI where and when you need it
- Mobile, tablet and desktop compatibility
Our employee app, Mapal One, has everything your teams need to succeed. From making training easier to complete on the go to boosting communication to accepting extra shifts or requesting time off – they have it all, right in the palm of their hand.
One-stop-shop for managers including a lite version of everything they need to perform their daily tasks.
Timeline
From assistant to AI Manager
FAQs
Frequently asked questions
Get answers to questions about our platform, solutions and support.
What are the main benefits of AI in hospitality?
AI increases operational efficiency, drives revenue through predictive pricing, and boosts direct bookings via personalization. It also helps businesses mitigate labor shortages by streamlining routine tasks like maintenance scheduling and invoice processing.
How is AI currently used in hotels and restaurants?
Primary applications include AI-powered chatbots/virtual concierges for 24/7 guest communication, dynamic revenue management systems (RMS) that adjust room prices, and personalized marketing campaigns.
Integrated directly into our hospitality management software, AI helps operators automate workflows, uncover opportunities, and reduce the administrative burden on managers.
How does AI improve guest personalization?
AI analyzes historical guest data and preferences to tailor marketing offers, predict ordering or booking habits, and deliver hyper-personalized recommendations (e.g., suggesting local attractions or room service options based on past behavior).