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Contact & support

We’re here to help. Reach out anytime for assistance, questions or expert support tailored toward your needs.

Knowledge base

All your answers in one place

Discover how to get the most out of Mapal OS with guides, FAQs and tips from our experts.

Discover our Knowledge base
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FAQs

Frequently asked questions

Get answers to questions about how to reach us and obtain support.

I’m having trouble accessing my Mapal software area — who should I contact?

If you’re experiencing login or access issues with your Mapal platform, please contact our support team through the contact form or your usual support channel.

Include your company name and platform details so we can help resolve the issue quickly.

I’m interested in learning more about Mapal products — how can I get in touch?

You can complete our request a demo form to hear from a team member about Mapal’s hospitality software solutions, including workforce management, learning, operations, and integrations.

We’ll help identify the best solution for your business needs.

My hospitality business is not based in one of your listed countries — can I still purchase Mapal solutions?

Yes. While Mapal has offices across Europe, we also work with hospitality businesses internationally through our partner network and regional teams.

Contact us to discuss availability in your location.

Support

Need help with your products?

We’re here to help. Before submitting a support request, please take a look at our FAQs. They cover the most common support questions and may help you resolve your issue faster.

Experts in Hospitality Management Software

Our dedicated support team is committed to reviewing and resolving your queries as efficiently as possible, so you can stay focused on running your hospitality business.

Support ticket

Contact

Want more info about Mapal?

A personalised product demo is the best way to discover how our hospitality solutions can help you unlock your team’s full potential.

Book a 30-minute call with our team to

  • Talk through your specific needs
  • See a live demo of the Mapal OS solution that fits you best
  • Get expert guidance and answers to your questions
  • Learn how to get up and running smoothly
Book a demo

Company info

Where to find us

We have offices in the following countries

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Madrid, Spain

Mapal Software SL

Calle Arte 21 6º, 28033 Madrid

CIF: B85594752

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Edinburgh, UK

Apex 3, 2nd floor (rear office),

95 Haymarket Terrace,

Edinburgh, EH12 5HD

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Paris, France

83 boulevard de Sebastopol

75002 Paris

La Roche-sur-Yon, France

52 Rue Jacques Yves Cousteau Batiment D,
85000 La Roche-sur-Yon

Nantes, France

2 place Clémence Lefeuvre

44200 Nantes

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Stockholm, Sweden

Hornsbruksgatan 23b
117 34 Stockholm