Enhance customer experience while you reduce costs and improve productivity

How is it possible to reduce labour costs and improve productivity?

The percentage of restaurant sales per labour hour is usually somewhere between 20-40%. Understanding these costs and optimising them as much as possible is the key to staying competitive.

Reducing labour costs doesn’t necessarily mean having less staff. In most cases it’s possible to reduce your overall labour costs through smarter shift allocation with the team you already have.

What’s more, with more efficient planning and streamlined procedures, you can help you improve your restaurant productivity. Adequate staffing levels also means your team can provide optimum service standards, enhancing the customer experience.

The pitfalls of not optimising your labour costs and maximising productivity

If the amount you spend on staffing your business is higher than it should be, then you are reducing the amount of profit you make. This leaves you with less to reinvest in your business and in providing the best possible service.

On one hand, overstaffing during low periods is a waste of time, money, and resources. On the other, being understaffed during the busier periods will lose you sales, as well as put your team under pressure, leaving them stressed and demotivated.

Today’s recruitment challenges mean that keeping you team happy is vital, and it goes without saying that hospitality businesses can’t afford to put profits at risk.

How can Mapal help you improve restaurant productivity while reducing labour costs?

Workforce — Mapal’s shift optimisation engine uses sophisticated algorithms based on past data to help you generate the perfect rota, putting the right people in the right places, at the right time. It helps you reduce labour costs by avoiding over/understaffing and assign shifts to people with the right skills to maximise sales and restaurant productivity. Workforce can also take your team’s preference into account, offering them a better work-life balance and improving satisfaction.

Compliance — Digital checklist software which simplifies daily operational procedures. Being able to perform tasks through a user-friendly mobile app saves them time, improving their productivity by enabling them to focus on providing excellent service to your customers.