Successful onboarding of hospitality talent

Successful onboarding of hospitality talent
Rebuilding a happy team to guarantee customer satisfaction.

Watch Richard Leverton, Learning & Development Manager, at Whitbread sharing actionable insights to help you design your onboarding programme. He’ll also offer advice on giving your new employees the best possible start in their new role and how this will be transferred to an excellent guest experience.

Guests:

Elly Johnston in conversation with:

Richard Leverton, Learning & Development Manager, Whitbread

Disussion topics:

Identifying and communicating needs
Creating effective role-specific onboarding programmes
Connecting onboarding to customer experience
Measuring onboarding return on investment
The impact of the ‘Tiny Noticeable Things’

CONTRIBUTORS AND GUESTS ON THIS WEBINAR

A woman with wavy, shoulder-length hair smiles at the camera. The photo is in black and white, and she is sitting indoors with a light background.

Elly Johnston

Enterprise Sales Director, MAPAL Group

A person with short brown hair sits in front of a red background, looking slightly to the side with a neutral expression.

Richard Leverton

Learning & Development Manager, Whitbread

CONTRIBUTORS TO THIS WEBINAR INCLUDE: