Also known as shift scheduling or workforce planning, this is the process of creating working shift patterns to ensure your business has the staff it needs, with the right skills to fulfil each role, and to guarantee the level of service your customers expect. Shift planning, along with time and attendance, is usually one of the most important features of a workforce management system.
Getting your workforce planning right is crucial for various reasons. Firstly, you need to ensure your business has the right number of people working so that it can function properly and fulfil your customers’ needs. Too few staff on duty will put service levels at risk and create stress for those who are working, and too many staff on duty means your business is losing money. Read more about why a people planner is important for your business.
A lack of planning can often mean overtime for staff who are working due to unexpected surges in demand. This may take them over the legal limit of contracted hours or breach labour laws in your country. It may also cause dissatisfaction among your team which often leads to high staff turnover.
There are lots of reasons, but especially because hospitality is about making our customers happy, and to do that we need the right team to give the best possible service. Hospitality is also subject to peaks and lows of customer traffic, so it’s also important to ensure you plan ahead and make sure you have the right cover.