Take control of your online reputation

We harness the best of AI and machine learning technology to help you excel in your online reputation management. Collect reviews and gain deep insights through our reputation management software to improve their experience and increase revenue.

Online reputation management software for hospitality businesses

Automated review responses

Personalise or automate your responses by setting your own criteria. Our intelligent machine-learning review management software can detect sentiments in your customer reviews, helping you focus on personalising your responses when necessary.

One dashboard for all

See customer reviews from key channels in one simple and visual dashboard. Keep track of your response rates and manage customer feedback for all your venues in one place.

Real-time notification and response

Get immediate notification of customer reviews to your device, wherever you are. Respond quickly and resolve any issues and pat your team on the back when customers are happy.

React to trends, fast

Our restaurant and hotel review software helps you monitor customer preferences in real-time, what you’re doing well and what could be improved. Use the data to adjust your product and service and stay ahead of the competition.

The all-in-one reputation management software

Keeping your eye on so many different review sites takes time you probably don’t have. We monitor every major review website and combine them in one user-friendly dashboard. Reputation integrates with social channels and combines reviews from Tripadvisor, Yelp, The Fork, Google, Facebook and more, in one organised and easy-to-manage app.

Your reputation in your hands

Take control of all your reviews and ratings in one place, listen to your customers and use our deep insights to make improvement and optimise your business. From anywhere, and from any device.

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Effectively monitor reviews and reduce response times for multi-site hospitality businesses

Our AI system combines the best of rule-based and machine learning approaches to provide the most accurate detection of trends in the reviews. We can detect context, sarcasm, emojis and deal with noise to find the most relevant patterns. Fastest time-to-value with our models that assist in generating automatic answers for the reviews.

Our reputation management software will learn the more you use it, to adjust the tone and provide personalised answers that understand the context. With our integrations, you can respond directly from your dashboard.

Discover your most Instagrammable dishes.
Respond quickly when you need to, with our user-friendly mobile app.
Benchmark your performance against your competitors.
Recognise areas for operational and product improvement.
Monitor your site review response levels.
Track changing trends.
Listen to customers at scale.

See what Reputation can do

Monitor, delegate and improve

Our hotel and restaurant review management software gives you an overview of your online reputation, helps you track issues and delegate to managers on the ground.

Team hierarchies

Set up user-level permissions for site managers so they can look into customer issues on the spot.

Cross-business analysis

Reputation integrates with other Mapal applications which gives you deeper insights into your staff schedule or service at any given time.

Your online reputation management toolkit

Customer insights and ratings at your fingertips. Understanding and listening to your customers are essential for adapting to market trends:

Review and insights dashboard
Automated response generator
Response monitor
Photo analysis
Competitor reporting
Email alerts
Demographics
Restaurant rankings
Review translation
Trend and sentiment analysis

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Reputation by Mapal improve service menu planning

See how “La Mafia se siente en la mesa” achieved to manage all of their customer reviews with our Reputation software.

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Do you want to learn more about Reputation?

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