Explore the opportunities, challenges and tools for using AI effectively in the hospitality industry
Artificial intelligence is reshaping hospitality. It has the power to save time, streamline operations and improve guest experiences – but what happens when we forget the human touch?
In this exclusive webinar, Ted Blackwell (The Springboard Charity), Lauren Polson (JKS Restaurants) and Ken Ume (Mapal) explore how AI can enhance hospitality when used thoughtfully and what pitfalls to avoid.
What you’ll learn:
- How AI tools can improve efficiency in your day-to-day operations
- Real-life examples of AI being used effectively – and when it goes wrong
- The risks of relying too heavily on AI and how to keep things human
- Practical advice to strike the right balance between technology and empathy
Who is this for?
Hospitality leaders, operations managers and anyone looking to understand how AI can empower their teams without compromising what makes hospitality great: the human connection.
CONTRIBUTORS TO THIS MASTERCLASS INCLUDE:
CONTRIBUTORS AND GUESTS ON THIS MASTERCLASS
Ken Ume
Product Marketing Lead at Mapal
Lauren Polson
Early Careers & Training Manager at JKS Restaurants
Ted Blackwell
Head of Digital Development at The Springboard Charity
