
Videos, whitepapers and hospitality articles on review management
Read our hospitality articles on review management and discover the potential of leveraging your online customer feedback.
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Read our hospitality articles on review management and discover the potential of leveraging your online customer feedback.
Positive customer reviews are vital to your brand reputation. Here are six ways to increase your online reviews and improve your business performance.
Join us to discover the power of improving hospitality employee engagement to increase retention, guest satisfaction and your overall revenue
Building your business profile on Google helps to improve your local rank and attract more customers.
The range of different customer review platforms can leave the best of us bewildered. But as far as the hospitality industry goes, Google business reviews, (or GMB - Google My Business) are powering ahead of its main competitor, Tripadvisor.
Read how artificial intelligence, robotisation, virtual reality and omnichannel affect our industry in our whitepaper Accelerated digitisation in the hospitality industry
This whitepaper will help you identify KPIs for restaurants, bars and cafés that best suit your business to boost hospitality performance
Learn how to improve hiring, engagement and retention with expert advice from industry leaders and hospitality recruitment agencies in our whitepaper Competing for hospitality talent when candidates are scarce
Discover how to improve performance, reduce costs, and increase guest and employee satisfaction in our whitepaper Leveraging hospitality technology
Learn how to effectively monitor operations, meet KPIs and quickly solve issues in our whitepaper Leadership of multi-site hospitality businesses
See how other leading hospitality brands build employee wellbeing programmes to improve retention in our whitepaper Employee wellbeing in hospitality
Discover how leading brands are moving to online employee learning programmes in our whitepaper How to digitise employee training in the hospitality industry
Learn how successful brands approach employee onboarding to ensure higher retention in our whitepaper Excellence in hospitality onboarding and retention
Discover how to reduce labour costs while also improving productivity with this whitepaper, The comprehensive guide to restaurant labour optmisation
Learn how to improve sustainability for your business and people, the environment and local community in this whitepaper, Becoming a more sustainable hospitality business
Learn techniques and tricks to help you improve the employee experience and retain talent for the future in this FREE eGuide: How to improve employee engagement