Videos, whitepapers and hospitality articles on review management

Read how artificial intelligence, robotisation, virtual reality and omnichannel affect our industry in our whitepaper Accelerated digitisation in the hospitality industry

This whitepaper will help you identify KPIs for restaurants, bars and cafés that best suit your business to boost hospitality performance

Learn how to improve hiring, engagement and retention with expert advice from industry leaders and hospitality recruitment agencies in our whitepaper Competing for hospitality talent when candidates are scarce

Discover how to improve performance, reduce costs, and increase guest and employee satisfaction in our whitepaper Leveraging hospitality technology

Learn how to effectively monitor operations, meet KPIs and quickly solve issues in our whitepaper Leadership of multi-site hospitality businesses

See how other leading hospitality brands build employee wellbeing programmes to improve retention in our whitepaper Employee wellbeing in hospitality 

Discover how leading brands are moving to online employee learning programmes in our whitepaper How to digitise employee training in the hospitality industry  

Learn how successful brands approach employee onboarding to ensure higher retention in our whitepaper Excellence in hospitality onboarding and retention 

Discover how to reduce labour costs while also improving productivity with this whitepaper, The comprehensive guide to restaurant labour optmisation

Learn how to improve sustainability for your business and people, the environment and local community in this whitepaper, Becoming a more sustainable hospitality business