Gain valuable 360 degree feedback with Engagement by MAPAL

Engaging your entire team in a single app

Manage the employee experience

Set up and manage peer profiles, notifications and alerts. Customise dashboards and analytics while personalising the app to suit your brand.

Communicate to motivate

Create communication channels with company news, external links, internal vacancies, team-building initiatives, suggestion box, and more.

Workforce connectivity

Integrating with your other HR and workforce management solutions is easy, to help you join the dots.

Dedicated employee app

Your teams can easily access their profiles and information in real time through our one-stop-employee shop, MAPAL One.

Employee chat channels

Offer channels where employees can communicate with each other either directly or in groups and create forums and channels where ideas can flow.

Surveys to boost your eNPS

Create random pulse surveys, request informal feedback through reviews for employees, monitor engagement and conduct offboarding surveys.

Engaging your employees in a single app

Manage the employee experience

Set up and manage peer profiles, notifications and alerts. Customise dashboards and analytics while personalising the app to suit your brand.

Communicate to motivate

Create communication channels with company news, external links, internal vacancies, team-building initiatives, suggestion box, and more.

Workforce connectivity

Integrating with your other HR and workforce management solutions is easy, to help you join the dots.

Dedicated employee app

Your teams can easily access their profiles and information in real time through our one-stop-employee shop, MAPAL One.

Employee chat channels

Offer channels where employees can communicate with each other either directly or in groups and create forums and channels where ideas can flow.

Surveys to boost your eNPS

Create random pulse surveys, request informal feedback through reviews for employees, monitor engagement and conduct offboarding surveys.

Manage the employee experience

Set up and manage peer profiles, notifications and alerts. Customise dashboards and analytics while personalising the app to suit your brand.

Communicate to motivate

Create communication channels with company news, external links, internal vacancies, team-building initiatives, suggestion box, and more.

Workforce connectivity

Integrating with your other HR and workforce management solutions is easy, to help you join the dots.

Dedicated employee app

Your teams can easily access their profiles and information in real time through our one-stop-employee shop, MAPAL One.

Employee chat channels

Offer channels where employees can communicate with each other either directly or in groups and create forums and channels where ideas can flow.

Surveys to boost your eNPS

Create random pulse surveys, request informal feedback through reviews for employees, monitor engagement and conduct offboarding surveys.

FAQs

What is 360-degree feedback?

The traditional appraisal has transformed into a more 360º performance review process over the years. A 360-degree feedback takes the opinions of multiple parties into account when assessing employee performance, from managers and peers to subordinates, suppliers and customers. This gives people professionals a more holistic view of each individual, how they are performing and how they could improve and progress in your organisation.

How can customer feedback enrich your 360-degreee feedback process?

Customer feedback through online social platforms has rocketed in recent years. But this feedback usually talks of the establishment as a whole and not individual employees, and their good work often goes unrecognised. Engagement by MAPAL, is part of a suite of hospitality software solutions that enable you to include a quick customer survey on-premises or post-visit giving them the chance to submit reviews for employees to praise the server, bartender or chef, for example. This feedback can then be automatically included in your performance review process, helping the employee and manager to spot potential for future promotional opportunities. It also boosts motivation and enhances the employee experience.

How can employee feedback form part of your engagement strategy?

Employee feedback contributes to a 360-degree evaluation process when team members praise their teammates' work or have a chance to express their views about a superior. Our employee experience platform provides the structure for this to happen easily and smoothly through a simple employee app.

Nurturing employee development and retention

Performance review and coffee chats

Gather all feedback and progress in one place for when performance review time comes, however often you do them.

Peer-to-peer recognition

Encourage colleagues to praise their teammates’ efforts, giving you valuable information for spotting potential for internal promotion.

Customer recognition and data acquisition

Encourage customers to leave feedback or reviews on employee performance via quick surveys and capture their data in the process!

Soft skills evaluation and protocols audit

Use feedback to identify skills gaps or extra training needs to keep your service levels high, and your team motivated.

Negative review alerts and fast response

Set up alerts to notify you when feedback isn’t so good. Act fast to resolve issues and identify steps for improvement.

Analytics to monitor engagement

Engagement has never been easier to measure! Our hospitality management software takes care of that for you via simple dashboards

Nurturing employee development and retention

Performance review and coffee chats

Gather all feedback and progress in one place for when performance review time comes, however often you do them.

Peer to peer recognition

Encourage colleagues to praise their teammates’ efforts, giving you valuable information for spotting potential for internal promotion.

Customer recognition and data acquisition

Encourage customers to leave feedback or reviews on employee performance via quick surveys and capture their data in the process!

Soft skills evaluation and protocols audit

Use feedback to identify skills gaps or extra training needs to keep your service levels high, and your team motivated.

Negative review alerts and fast response

Set up alerts to notify you when feedback isn’t so good. Act fast to resolve issues and identify steps for improvement.

Analytics to monitor engagement

Engagement has never been easier to measure! Our hospitality management software takes care of that for you via simple dashboards.

Performance review and coffee chats

Gather all feedback and progress in one place for when performance review time comes, however often you do them.

Peer to peer recognition

Encourage colleagues to praise their teammates’ efforts, giving you valuable information for spotting potential for internal promotion.

Customer recognition and data acquisition

Encourage customers to leave feedback or reviews on employee performance via quick surveys and capture their data in the process!

Soft skills evaluation and protocols audit

Use feedback to identify skills gaps or extra training needs to keep your service levels high, and your team motivated.

Negative review alerts and fast response

Set up alerts to notify you when feedback isn’t so good. Act fast to resolve issues and identify steps for improvement.

Analytics to monitor engagement

Engagement has never been easier to measure! Our hospitality management software takes care of that for you via simple dashboards.