Keeping brand standards consistent is fundamental in the restaurant business. Every brand has its own structure, requirements, and values, but the most critical standards that affect restaurant operations are those relating to health, hygiene, and food safety.
So, operational efficiency is vital to ensure standards are consistent in all locations for multi-site restaurants, coffee shops, bars, and other catering operators. This consistency is what inspires trust and loyalty among your customers.
Many operators still use paper-based operational procedures for routine checks, taking huge amounts of your team’s time and leaving room for human error. If your operational standards are inconsistent, you could be risking negative consequences for your business, such as:
Offering meals or drinks which vary in standard from one store to another
Poor or inconsistent service across different stores, or even within the same team
Poor food safety and hygiene standards lead to complaints, hazards, or contamination.
Irreversible damage to your company’s reputation and loss of customers
- Tech tools are the key to ensuring your brand standards remain high and that your restaurant operations run smoothly.
- Your team has visibility of a concise and precise list of tasks that they can complete easily and quickly, giving them more time for your guests. Management can monitor compliance from a distance, receiving instant notifications if any issues arise, benefitting from video, photo, or voice messages for better understanding.
- Head office can monitor compliance and quality levels across all stores, create and share reports and get a clear overview of KPIs in real-time.